Service Desk Analyst - Edinburgh, United Kingdom - Steria Recruitment
Description
**Title: Service Desk AnalystContract Length: 6 Months**
Location: Edinburgh/Glasgow Hybrid Shift Pattern
IR35:
Outside
Role Purpose:
To provide a professional and customer focused first line service within a fast-paced environment by:
- Taking ownership to triage and manage incidents and request items throughout their lifecycle. Following an ITIL framework within Service Now for incident, request, problem, change and major incident management.
- Provide and maintain a high level of customer satisfaction
- Safeguarding incident resolution and fulfilment of requests within Service Level Agreements
- Continuously improve skill levels, building on value and maturity within the Service
Technical Skills:
- Technical skills Demonstratable working knowledge with:
- Service Now Platform
- Microsoft Office 365 suite
Intelligent Resource is committed to barrier-free and inclusive recruitment. We are a Disability Confident recruiter, and a RIDI 100 and Business Disability Forum partner organisation.
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