Customer Support Representative - Manchester, United Kingdom - CHANNEL ALT LTD

CHANNEL ALT LTD
CHANNEL ALT LTD
Verified Company
Manchester, United Kingdom

1 week ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Responsibilities:


  • Handle incoming customer inquiries via various face to face channels
  • Provide accurate, valid, and complete information by using the right methods/tools
  • Assist customers with product information, pricing, and availability
  • Process orders, returns, and exchanges
  • Upsell products and services to customers when appropriate
  • Resolve customer complaints in a professional manner
  • Maintain a high level of customer satisfaction and retention

Requirements:


  • Excellent communication skills in English
  • Strong data entry skills with attention to detail
  • Ability to analyze customer needs and offer suitable solutions
  • Experience in a customer service role is preferred
  • Multilingual abilities are advantageous
  • Familiarity with phone etiquette and customer service best practices

Job Types:
Full-time, Permanent


Pay:
From £25,494.56 per year


Benefits:


  • Company events
  • Onsite parking

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus scheme
  • Performance bonus

Ability to commute/relocate:

  • Manchester: reliably commute or plan to relocate before starting work (preferred)

Work Location:
In person

Application deadline: 12/05/2024
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