Customer Data - London, United Kingdom - eFinancialCareers

eFinancialCareers

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Join us as a Business Process Specialist

This is an opportunity for a driven Business Process Specialist to take on a new, exciting career challenge
You'll have the chance to build and maintain a strong network of stakeholders of varying seniority
Put your existing project management skills to the test and take advantage of our fantastic development opportunities

What you'll do

We'll look to you to lead activities to manage, embed, define and implement business processes by assessing customer and business requirements, researching and analysing potential solutions and making recommendations.

You'll also make sure that all processes are consistent, aligned to customer journeys and are streamlined, effective, well managed and documented.

You'll also:

Support and partner with units to embed the continuous improvement culture and drive optimisation and innovation projects
Manage process mapping activity for all risk domains
Support with delivering optimisation projects through process management, reengineering or by eliminating manual repeatable processes through automated solutions
Drive the culture of customer centricity, helping teams to understand the customer journey to eliminate nonvalue added steps
Recognise problems or situations that are new or without clear precedent, then evaluate alternatives and find solutions using a systematic, multistep approach

The skills you'll need

You'll need to be degree qualified, with the ability to handle project level stakeholders and to drive optimisation projects from inception to closure.

You'll also need:

Experience and understanding of creating and managing data lineage using industry standard tools
Experience in quality assuring data flows across various systems
Knowledge of processes in retail and commercial banking
Expertise in business process modelling tools
Extensive experience in quality management
Experience in business analysis such as assessment and design
Knowledge of processes in risk domain
Comprehensive knowledge of quality processes and the related technology