Customer Service Agent - Eastbourne, United Kingdom - Gardners Books

Gardners Books

Verified Company

Eastbourne, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Location:

Eastbourne, United Kingdom

Posted:

Today at 12:45 PM

Position:

Full time

Do you take pride in delivering outstanding customer support? Do you enjoy finding solutions the first time round?

If so, we have a great opportunity for you.

Achieve and maintain an excellent working relationship with the team.
Adhere to all SLAs (Service Level Agreements) set by the CDS manager and its customers.
Liaise with other departments within the business.
Follow and abide by GDPR (General Data Protection Regulation).
Handle adhoc duties as required.

Additional Information

Weekdays:
Monday - Friday hours per week
This is an office-based role within our Eastbourne facility. Full training will be provided. Some bank holidays may be required as part of this customer service agent role.

If the applicant is successful, they will be required to provide a DBS check.

Essential Skills

A capable multitasker who is selfmotivated and keen to improve
Excellent communication skills, both verbal and written. Adaptable to various situations that could occur during customer communications or within the office environment, whilst remaining calm and focused throughout
Confident talking to customers on the telephone
Good knowledge of Microsoft Office, with particular knowledge of Outlook, Word, and Excel
Excellent attention to detail
Ability to take ownership of queries and respond within a timely manner
Comfortable working to your initiative, but also know when to escalate issues
Flexibility and willingness to adapt where necessary to help the wider team
Resilience with the ability to problemsolve

Desired Skills

Previous experience working within an office environment would be an advantage.

About Company

Gardners is one of the world's largest wholesalers of British books, entertainment products, and eBooks.

Based primarily from our Eastbourne premises, we are proud to be a family-run business with our staff at the very heart of what we do.

Our departments and teams' combined efforts ensure we offer a first-class service to our global customer base, combined with a fast delivery service.

At Gardners, we recognise that our people are our strength, and the diverse talents they bring to our collaborative workforce are directly linked to our success.

We are an equal opportunities employer and place a high value on diversity and inclusion across all departments.