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Kingston upon Thames

    Senior PALS and Bereavement Officer - Kingston upon Thames, United Kingdom - Kingston Hospital NHS Foundation Trust

    Kingston Hospital NHS Foundation Trust
    Kingston Hospital NHS Foundation Trust Kingston upon Thames, United Kingdom

    1 week ago

    Default job background
    Permanent
    Description

    Job summary

    The Patient Advice and Liaison Service is a busy patient facing support service for patients and visitors based on site in Kingston Hospital. It provides advice and support to people with concerns and queries relating to the Trust. The Bereavement Service's main role is to guide people through the administration processes that need to happen when someone dies in the hospital.

    ***PLEASE NOTE: PREVIOUS APPLICANTS NEED NOT APPLY ***

    Main duties of the job

    We are looking for a professional and experienced Senior PALS and Bereavement Officer to support the existing team of Officers. You will work with the PALS and Bereavement Manager to develop the service. and, whilst there is no line management aspect to the role, you will be able to offer guidance and expertise to the team, build broader working relationships with Trust wide managers and assist with the more complex cases.

    You will be motivated and resilient ,with experience of customer service and managing challenging situations and behaviour. The ideal candidate would also have excellent communication skills, a calm approach in times of pressure, working knowledge of the NHS and good IT skills.

    About us

    The Trust has defined its culture as one that is patient centred which puts safety first and where all staff take responsibility, are valued and value each support this, our four values are that we are all:-

  • Caring - we design and deliver care around each individual patient's needs and wants
  • Safe - we make the safety of patients and staff our prime concern (safety comes first)
  • Responsible - all staff take responsibility for the hospital, its services and reputation

    • And that we:

    Value each other - we all value each other's contribution.

    Our training, policies, procedures, and practices are all intended to support behaviours in line with our values and all staff are expected to uphold these by 'Living Our Values Everyday'

    Job description

    Job responsibilities

    Please ensure that you have read the job description and person specification and that your supporting statement reflects these, as your application will be assessed and scored against these criteria.

    Person Specification

    Experience

    Essential

  • Experience of customer service or NHS

    • Desirable

  • Experience of PALS

    • Experience

    Desirable

  • Experience of PALS
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