Customer Relationship Executive - Bristol, United Kingdom - Page Personnel Secretarial & Business Support

Page Personnel Secretarial & Business Support

Verified Company

Bristol, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

This is a new role due to business expansion, supporting the client success manager with client engagement communications and conducting onboarding sessions.

Effectively, the purpose of the role is to manage and maintain client relationships.

Client Details

As a team, they pride themselves on original thinking, entrepreneurial spirit and a desire to innovate and challenge the norm.

They give every employee room to contribute to ideas and have their voice heard despite how long they've been in the business.

Description

Carry out engaging on boarding demonstrations and new feature demonstrations for all Carterwood Analytics platforms with new and existing clients.
Resolve enquiries received through support helpline and mailbox.
Build knowledge and create regular meaningful engagement experiences with subscribers
Record all communication on the internal CRM system
Develop good understanding of the products
Take ownership of weekly KPIs
Provide CRM support to sales, marketing and client success department
Dive into content and client research to assist the marketing team in creating captivating social media publications and case studies
Interim support in directing all inbound sales enquiries and phone calls to relevant members of the team

Profile

At least 1 year of customer relationship experience is essential would be a bonus if in a B2B SaaS or professional services environment
Proven experience in demonstrating products/software to clients/subscribers
Excellent communication skills in person, or on video calls, and over the phone
Previous CRM experience is desirable
Highly computer literate with excellent working knowledge of Microsoft Word, Excel, Outlook
Good sense of humour and team player in a small, but highachieving sales, marketing and client success team
Able to work independently and use initiative
Comfortable providing and receiving constructive feedback
Enthusiastic and personable, comfortable in clientfacing role
Focused and proactive approach to ensure deadlines are met in a fastpaced environment

Job Offer