- Minimum of one year of experience in an admin role
- Previous experience in a customer-facing position and of dealing with public both face to face and on the phone
- Experience of working with a population from a diverse background
- Experience of working in a clinical environment
- Excellent organisational skills
- Ability to prioritise workload and manage time effectively
- Good knowledge of Microsoft Programmes
- A demonstrable understanding of the important of confidentiality
- Ability to work under pressure
- Ability to manage change
- Willingness to work a shift pattern and be flexible
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ED Receptionist - Margate, United Kingdom - East Kent Hospitals University NHS Foundation Trust
Description
Job summary
An exciting opportunity has arisen for a Receptionist to join the Emergency Department team at Queen Elizabeth Hospital in Margate.
The Emergency Department is a very busy and dynamic working environment. Our highly skilled team of consultants, doctors, nursing and other clinical and support staff work to provide specialist, streamlined care for children and adults with a vast range of conditions. We aim to assess all patients as quickly as possible upon arrival.
The role of Receptionist is vital to the smooth functioning of the department. The team welcomes every patient and ensures they are registered and correctly managed throughout their journey in the department, by working closely with our clinical teams. This role will require work a full 24/7 shift pattern to include day shift, late shits, nights, weekends and bank holidays.
This role is multi-facetted and as a priority provides real-time computer entries on various systems, including admission, discharge, transfer, and ambulance arrivals.
The post-holder will cover reception areas on rotation through the Emergency Department which includes; Main ED Reception, Rapid Assessment Treatment, and Children's ED.
Main duties of the job
To provide a front of house customer service to all patients, relatives and visitors attending the Emergency Department.
Support the clinical teams and operational team in the delivery of safe, effective and patient-centered care by undertaking a wide range of administrative and clerical duties
About us
We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people.
Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference'.
We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.
Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.
Job descriptionJob responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. Please view the attachment/s below.
Person SpecificationExperience
Essential
Skills and Knowledge
Essential
Personal / Professional Attritubues
Essential
