Head of Client Relations - London, United Kingdom - eFinancialCareers

eFinancialCareers

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Description

B2Broker group of companies offers an opportunity to work and develop in a fast-paced environment, to be part of an exceptional entrepreneurial team with young, motivated and extremely driven people.

A role is now available for a Head of client relations.

About Us

International company B2Broker (Business to Broker) is a fintech developer and liquidity provider for brokerage companies, banks and investment funds.

Having occupied its niche in the market since 2014, the company is a leader in its field, and therefore it is constantly growing and developing.

Nowadays the company's offices are situated in Dubai, Limassol, Hong Kong, London.

Requirements:

Bachelor's degree in business, marketing, or related field

7+ years experience, preferably in brokering area

Exceptional communication, negotiation, and presentation skills

Strong time-management and organizational skills

Ability to work independently and with a team

Responsibilities

The Head of client relations is responsible for managing and developing relationships with our clients, as well as overseeing the client relations team.

Will work closely with clients to ensure their satisfaction with our products and services, and willbe responsible for developing and implementing strategies to improve customer satisfaction.

Also, be responsible for managing the client relations team, and will be responsible for hiring, training, and evaluating team members.

Maintain and enhance relationships with key clients, understanding their business needs and objectives

Serve as the primary point of contact for assigned clients, providing them with regular updates on company progress, new initiatives, and areas of potential partnership

Develop and execute account plans that identify opportunities to grow revenue and deepen client engagement

Collaborate with cross-functional teams to deliver an exceptional experience to clients throughout the customer lifecycle

Proactively manage risks and issues, escalating as necessary to ensure timely resolution

Monitor industry trends and competitor activity, sharing insights with internal stakeholders to inform strategic decision-making

Prepare proposals and presentations for prospective and existing clients

Negotiate contracts and pricing with clients, in collaboration with legal counsel

Manage invoicing and collections for assigned accounts, ensuring timely payment according to agreed-upon terms

Generate reports on account performance and activity, highlighting areas of opportunity or concern

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