Service Designer - Glasgow, United Kingdom - Devonshire Hayes Recruitment Specialists Limited

Devonshire Hayes Recruitment Specialists Limited

Verified Company

Glasgow, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The role:

Our Leading UK Wealth Management Client is seeking a Service Designer for a permanent role based in Glasgow. This is a hybrid role 2-3 days per week in office.

You will have individual ownership of one of their core service areas and help create and maintain product experience and technological enhancements within FS Digital.

You will also support automation testers and engineers to define appropriate automated tests to ensure that the product meets the needs of the customer without quality being compromised.

Some of your responsibilities will include:

Interview users, observe their behaviour and ask the right questions at every opportunity.
Capture user feedback, identify their needs and derive insights.
Create and own process models, user journey maps and service blueprints for both 'as is' and 'future' states.
Identify problems, opportunities for efficiencies, themes, patterns, and constraints.
Solve problems by prototyping solutions, testing them, and refining through iterations, ensuring collaboration happens with the right people from the business and technology.
Present solutions and influence key decision makers.

To be successful in this role, you should:

Adept with Agile methodologies and experience of working within a development team and scrum environment.
Ability to efficiently gain the technical, behavioural, and contextual elements of a project
Show fundamental analytical and creative thinking skills
Strong influencing skills, particularly with stakeholders
Able to ensure collaboration with colleagues and ensure your journey happens with the right cadence.

Benefits Included: