Jobs

    Photocopier Field Service Engineer - Wakefield, United Kingdom - Concept Resourcing

    Concept Resourcing
    Concept Resourcing Wakefield, United Kingdom

    2 weeks ago

    Default job background
    permanent Technology / Internet
    Description

    ROLE : Photocopier Field Service Engineer - Yorkshire PACKAGE: negotiable salary + car or allowance , fuel card , neg holidays ,pension etc CLIENTAn Managed Print specialist with over 80 years of industry experience supplying products, services and leading-edge IT solutions offering support and expertise within MFDs , Print , Scan plus software.JOB OVERVIEWConcept are currently recruiting for an experienced Photocopier / MFD Engineer within the office equipment and managed print services industry due to expansion of the service team. KEY TASKS

    • To service, repair and maintain photocopiers, and MFDs/MFPs
    • Ensure all visits are completed in accordance with call control and SLA
    • Ensure standard of repair/maintenance in accordance with company expectations
    • Advise on potential upgrades (if applicable)
    • Maintain records and paperwork as directed by management
    • Providing exceptional customer service at all time
    • Attend training sessions to keep skill sets updated
    • Software problem solving.
    • Installation of hardware, movement of hardware.
    • Regular contact with call schedulers.

    ESSENTIAL SKILLS AND EXPERIENCE

    • To service, repair and maintain Photocopier / MFDs
    • Ensure all visits are completed in accordance with call control
    • Ensure standard of repair/maintenance in accordance with company expectations
    • Advise on potential upgrades (if applicable)
    • Maintain records and paperwork as directed by management
    • Providing exceptional customer service at all time
    • Attend training sessions to keep skill sets updated
    • Software problem solving
    • Installation of hardware, movement of hardware.
    • Regular contact with call schedulers
    • Attend Monthly / Quarterly Service review meetings as required
    • Carry out Pro-Active maintenance visits across the estate as required
    • Assist Pro-Active consumables team / customers as required

    DESIRED SKILLS AND ABILITIES

    • Knowledge on software
    • Broad experience of IT services across a range of organization's including Private and Public Sector.
    • Enthusiasm and willingness to learn and be accredited in emerging technologies.
    • Commitment to Mission, Vision and Values.
    • To consider the customer's visibility and requirements of our services.
    • Desire to present services consistently and predictably on all types of request throughout the team and business as a whole.
    • Identify situations and issues which are likely to cause customer incidents and escalations and act pre-emptively.
    • Identify opportunities to innovate in order to add-value, and to improve efficiency and competitiveness.
    • Execute tasks and record efficiently to enable timely billing.

    Apply NowApply via this advert or email your CV alternately, call Nikki Foxall on

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