Senior Third Party Claims Handler - Newcastle upon Tyne, United Kingdom - AIOI NISSAY DOWA INSURANCE MANAGEMENT LIMITED (ANDIM)

AIOI NISSAY DOWA INSURANCE MANAGEMENT LIMITED (ANDIM)
AIOI NISSAY DOWA INSURANCE MANAGEMENT LIMITED (ANDIM)
Verified Company
Newcastle upon Tyne, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Overview:

Senior Third Party Claims Handler. UK HYBRID WORKING. Salary Up To £32, Band 4. Excellent benefits package, training, up to 28 days holiday, bonus scheme (7.5% of basic salary based on business and personal performance), healthcare, pension, life assurance, and many other lifestyle discounts. Working hours 37.5 hours per week. Mon - Fri 9-5.
We're
AND-E - one of the fastest-growing insurance companies leading the way in connected mobility protection. And we need you to help drive our next phase of growth.

We're looking for dynamic, driven professionals like you to help evolve our business in new directions.

You'll need first-class leadership credentials to bring our people with you on this journey and take us to the next level.


You'll be required to handle your own allocation of third-party claims in line with agreed authority levels, handling guidelines and procedures, Claims strategy, and culture.

Ensure claims are settled quickly and cost-effectively.


Act as a technical referral point for claims handlers and support the development of the claims team by being an effective coach and role model.


If you'd like to be part of our brighter future, and share in our success, we'd love to hear from you.


BE THE NEXT BIG THING, NOW.

Responsibilities:


  • Maintain your own caseload to a high standard, ensuring all actions are documented correctly, and the claims system is kept up to date.
  • Make necessary investigations and decisions on liability and quantum, whilst always considering the potential for fraud.
  • Liaise and negotiate with all relevant parties to progress and settle claims quickly and effectively within your authority level.
  • Ensure your files are accurately reserved in line with the company reserving philosophy.
  • Raise settlement cheques promptly and accurately.
  • Provide a high level of service to customers, third party's and suppliers.
  • Support development and delivery of the claims strategy and vision. vision.
  • Undertake quality audits on claim files and provide feedback to handlers.
  • Handle and log complaints in line with FSA and company requirements and guidelines.

Knowledge, Experience and Qualifications:

  • Expert knowledge of Motor Claims, particularly thirdparty claims.
  • Strong negotiations and persuasion skills.
  • Ability to plan, organise and prioritise own workload.
  • Good level of verbal and numerical skills and be able to problem solve.
  • Be able to work as part of a team.
  • Knowledge and experience of CPR.
  • Ability to stay up to date with market changes and developments.
  • Leadership and coaching experience.
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