Personal Cruise Advisor/partnership Helpdesk - Southampton, United Kingdom - Carnival UK

Carnival UK

Verified Company

Southampton, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist. If you have more, less or different experiences, but really relevant skills, we'd love to hear from you.

We work flexibly and will help you to find a healthy balance of remote working and time in our fantastic Southampton office, collaborating, taking part in events and getting to know people that makes working with us so rewarding.

We welcome the opportunity to discuss reduced hours and job share arrangements.

The Role

In the role of the Contact Centre Cruise Advisor, you will demonstrate a passion for our brand when talking to our guests and travel agent partners, using your product knowledge and exceptional customer service skills to resolve queries both pre and post cruise.

Where possible you will always aim to provide a first call resolution in order to deliver the desired outcome.

We will look to you to build a trusting relationship with our guests, proactively identifying itineraries and cruise products that match their needs in order to make a booking.

Delivering guest satisfaction and a memorable experience is what we're in the business for, and you'll be at the heart of that.

Our role categories range from CUK15 (entry level) to CUK1 (Brand President) so you can clearly see internal development opportunities.

This role is a CUK13 and is offered on a full-time or part-time, permanent basis with at least two days based in our Southampton office.

Hours can be provided between 22.5 hours per week - 40 hours per week with set rotations.

About You
Fresh ideas and different perspectives are what excite us most and help us to succeed.

Alongside bringing these to the role, you'll also need:

Excellent customer service skills, with the desire to go the extra mile for our guests and travel partners.
Ability to resolve enquiries and complaints, delivering first call resolution to a highquality standard.
Ability to identify opportunities to retain guests bookings by promoting our product features and benefits
Experience within a contact centre/high volume/customer service/ travel industry role
Experience of working towards and achieving KPI's, including telephony, sales and guest satisfaction measures
Flexibility to work shift patterns including evenings and weekends.

Being part of our team has its advantages
We're a holiday company so we know there's more to life than work. Our comprehensive range of benefits are designed to help support your personal and financial health and wellbeing.

Comprehensive training and embedding period
Opportunity to visit ships in our fleet in Southampton
Employee Discounted Cruising plus Friends and Family offers and late availability cruises
Home and officebased hybrid working (minimum two office days)
Regular office events including live entertainment, lifestyle events and charity partner fundraisers
Extensive learning and development opportunities
Minimum 25 days leave, bank holiday allowance and holiday trading scheme
Fantastic office space and location, close to local amenities and cruise ports in the heart of Southampton, offering a fun vibrant culture
Employeeled networks
Employee Assistance and Wellbeing programmes
Recognition scheme with prizes and awards
Contributory Defined Contribution Pension scheme
Company paid Health Cash Plan and health assessment
Inhouse Occupational Health support and access to digital GP
Life Assurance
Parental and adoption leave
Employee Shares Plan
Electric Car and Cycle to Work schemes
Onsite restaurant offering range of healthy cooked and grab and go meals
Discounted retail and leisure via discounts portal

About Us:

Holidays are one of life's greatest pleasures. Having the chance to relax, escape and explore is a magical thing. And there is no better holiday than a cruise.

No one knows cruising like Carnival UK, where talented people from across the globe come together to create unforgettable holiday happiness.

As part of the world's largest holiday travel and leisure company, we take enormous pride in bringing to life two of the most iconic brands from Britain's rich seafaring heritage, P&O Cruises and Cunard.

Collectively they have been delivering unbridled joy, boundless adventure and lifelong memories to millions of people for over 350 years.

And in a multi-million pound global holiday market, where cruising has barely scratched the surface, we have the opportunity to do that for many, many more people.

Our diverse yet tight knit teams share high standards, heartfelt values and passion for our purpose.

Our Culture Essentials describe the expectations we have for ourselves and of each other, in building a culture that supports safe, sustainable, compliant operations and celebrates diversity, equity and inclusion.

It's through the successful d