Operations Support Assistant - Glasgow, United Kingdom - Smart Metering Systems

Smart Metering Systems
Smart Metering Systems
Verified Company
Glasgow, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
64- Glasgow

  • Contract
- £23,084 per annum


Why choose us?
Choosing to work for SMS means choosing to make a difference.

We are changing how businesses and consumers use energy for the better, helping achieve a greener, sustainable, and more affordable energy system for everyone.

Through our range of innovative energy solutions, we are delivering the future of smart energy - working closely with private and public sector partners we are playing a critical role in transforming and decarbonising the UK economy by 2050.


What's in it for you?

  • 25 personal holiday days per year (with additional 8 public holidays) increasing to 30 personal days after 5 years of service (includes options to buy and sell)
  • Hybrid working options.
  • Enhanced Maternity leave. Paternity and Adoption leave.
  • 24/7 free and confidential employee assistance service.
  • Medicash health plan offers a wide variety of benefits from cashback on everyday healthcare treatments like optical, dental and physio treatments. Discounted gym memberships and free 24/7 online GP.
  • Access to our Share Incentive Plan which allows you to become a shareholder in a taxefficient way and benefit from the success of the company
  • Life Insurance (4 x annual salary)
  • Pension matching scheme (up to 5% of salary)
  • Developing our people is important to us we support and encourage development by offering internal and external accredited courses, secondments and study support.

What's the role?


This would include responding to customer/supplier enquiries regarding all aspects of emergency jobs, providing information and support to suppliers and customers whilst always providing a high standard of Customer Service.


6 month fixed term contract

Key responsibilities:


  • Handling a high volume inbound calls
  • To manage and implement the processes relevant to each supplier
  • Providing information to Suppliers on request
  • Liaising with internal department teams regarding emergency jobs sent for dispatch

To be considered for this role, we would love you to have:

  • National 5 or equivalent Maths and English
  • Experience with energy industry desirable but not essential
  • Ability to work with other team members to achieve a common goal
  • Strong communication skills, both written and spoken
  • Ability to use judgement to make sound decisions and solve problems
  • Business awareness and technical understanding
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