Freedom of Information Officer - Winwick, United Kingdom - Mersey Care NHS Foundation Trust

Mersey Care NHS Foundation Trust Winwick, United Kingdom

3 weeks ago

Full timeFlexible workingHome or remote working 37.5 hours per week

Description

Job overview

The Information Governance Team is responsible for the Trust-wide provision of Information Governance support and assistance in line with Trust policies and procedures and national legislation and requirements. We are seeking applications from enthusiastic, conscientious and highly motivated individuals to join the team as a Freedom of Information Officer.

We are looking for a dynamic and experienced individual to support the Information Access Manager in a varied, fast-moving and challenging role to ensure the efficient and effective use of resources to deliver a high quality Freedom of Information service. The post-holder will liaise with all levels of staff within the Trust, both clinical and non-clinical, and external stakeholders where required. The post-holder will need to have good communication skills and the ability to present information and training to all levels of staff. A good understanding of the requirements of the Freedom of Information Act is desirable.

Main duties of the job

Working for our organisation

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to 'perfect care' – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Flexible working requests will be considered for all roles.

Detailed job description and main responsibilities

Communicate professionally and effectively with the general public, service users, staff and all internal and external agencies both verbally and non-verbally in a timely manner.

Proactively manage emails and written requests from the general public, service users, staff and or from other individuals, which may require a level of confidentiality and sensitivity.

To provide advice and guidance to other members of staff across the site relating to FOI and EIR processes and practice with the Trust and the national legislation.

To be responsible for providing accurate, up to date advice relating to queries into the team.

Ensure professionalism, diplomacy, empathy and confidentiality when dealing with individuals.

Liaise with staff at all levels, both clinical and non-clinical, to resolve any issues that may arise, to the mutual benefit of all concerned.

Attend and contribute to departmental/team meetings.

Please refer to attached Job Description for full list of duties and responsibilities.

Person specification

Qualifications

Essential criteria

Three GCSEs or equivalent (including English and Maths), grades 9-5 or A-C

NVQ level 3 in Business Administration or equivalent experience

Knowledge/ Experience

Essential criteria

Experience of working in a health care setting

Experience of working in a public authority

Freedom of Information Act legislation and its requirements

Experience of using databases and manipulating spreadsheets

Experience of filing systems

Microsoft Office 365

Willingness to gain understanding of local targets in order to take an active part in achieving targets relevant to the role

Desirable criteria

Data Protection legislation and its requirements

The use of redaction software

Values

Essential criteria

Continuous improvement

Accountability

Respectfulness

Enthusiasm

Support

High professional standards

Responsive to service users

Engaging leadership style

Strong customer service belief

Transparency and honesty

Discreet

Change orientated

Skills

Essential criteria

Excellent communication skills both verbally and non-verbally

Ability to demonstrate excellent customer service delivery

Ability to maintain administrative information systems efficiently and accurately

Demonstrate the ability to organise own duties and prioritise tasks within agreed timescales

Excellent organisational skills

Ability to maintain confidentiality

Ability to deal with difficult situations

Accurate attention to detail

Flexible working approach.

Self motivated

Professional attitude

Ability to adhere to strict deadlines

Possess a caring, compassionate and empathic attitude

Able to meet the Trust's professional standards e.g., dress code, customer care

Ability/willingness to undergo further training as necessary

Other

Essential criteria

Flexible working approach

Self motivated

Professional attitude

Ability to adhere to strict deadlines

Possess a caring, compassionate and empathic attitude

Able to meet the Trust's professional standards e.g., dress code, customer care

Ability/willingness to undergo further training as necessary

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