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Milton Keynes

    Customer Experience Officer - Milton Keynes, Buckinghamshire, United Kingdom - NHBC

    NHBC
    NHBC Milton Keynes, Buckinghamshire, United Kingdom

    3 weeks ago

    Default job background
    £26,000 - £30,000
    Description

    Salary:
    £26,000 - £30,000 depending on experience + up to 6% discretionary bonus.

    Working Location:
    Milton Keynes - Hybrid once fully trained


    Employment Type:
    Full Time, Permanent


    As a Complaints Officer you will be responsible for the end-to-end review of your own caseload of complaints from receipt to final decision ensuring that complaints are thoroughly reviewed, investigated, and resolved in a timely manner with a high degree of compassion and in line with our regulatory requirements.

    27 days annual leave (plus bank holidays) and a holiday purchase scheme


    • Generous pension scheme, with an employer contribution of up to 10.Life Assurance (x4 salary)
    • Subsidised private medical insurance
    • Cycle to Work scheme
    • Employee discounts platform, including gym discounts
    * 24/7 employee assistance programme supporting your mental wellbeing


    • Equalised maternity, paternity, adoption leave and pay for all new parents
    • You will be an ambassador for the company, speaking with homeowners to support with simple complaints that the business receives.
    • This role involves thorough end-to-end complaint investigations, liaising with other departments and stakeholders to ensure good outcomes are reached for our policyholders and effectively communicating your decision in a professionally written final response letter.
    • You will also support your Complaint Handling colleagues in assisting with progressing more complex cases where possible.
    • You will have excellent telephony skills with the ability to articulate your findings in a clear and simple way without compromising the level of customer service.
    • Complaints experience in an office-based role is essential.
    • Computer literate.
    *
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