- Act in an advisory capacity with the Head of Property Management.
- Act in an advisory capacity with the Technical Services Department on the creation of procedures.
- Assess and identify opportunities for continuous improvement initiatives, which deliver improved customer experience and satisfaction.
- First point of escalation for customer complaints.
- Attending owners meetings/AGMs with property managers to ensure we are meeting expectations.
- Provide a team of property managers with direction, advice, coaching and feedback.
- Recruitment support for functional team members.
- Develop role profiles for each functional team member, in line with NPM HR policy.
- Implement the NPM interim and annual objective setting.
- Implement the NPM interim and annual performance review meetings for the team.
- Develop and implement training plans to maximise team performance.
- Implement regular cross-departmental internal communications.
- Deliver regular team meetings.
- Ensure profitability across the team.
- Maintain a coaching culture across the property managers.
- Identify, nurture and develop talent across the team.
- Customer retention (monthly target).
- Customer satisfaction (complaints % and survey/interviews).
- Direct report delivery of annual performance objectives (% delivery vs targets).
- Team retention (% delivery vs targets).
- Revenue vs cost.
- Minimum 5 years' property factoring industry experience.
- Ability to demonstrate leadership potential.
- Ability to set and manage targets – both personally and for direct reports.
- Strong communicator.
- Ability to demonstrate an analytical and solution-focused approach to business challenges.
- A comprehensive working understanding of property management legislative requirements.
- A sound commercial outlook, with the ability to interpret data and make fact based decisions/recommendations.
- Full, clean UK driving license.
- A competitive salary DOE.
- Company pension.
- Working Hours: 35 hour week - Monday to Friday, with a 4pm finish on a Friday
- The opportunity to contribute to a growing organisation, providing both personal and career development opportunities.
- Other benefits TBC.
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Associate Director - Aberdeen, United Kingdom - First Military Recruitment
Description
JC114 - Associate Director (Factoring)Location – Aberdeen/InvernessSalary – £Competitive + Vehicle AllowanceOverview:First Military Recruitment is working in partnership with our reputable client who is seeking a Associate Director who has experience within Factoring. The successful candidate will be required to travel between both the Aberdeen and Inverness office. The candidate can be based in either Inverness or Aberdeen and will be tasked with managing the employees in both offices. The role does not involve managing a portfolio and is fully focused on driving customer experience in these offices, managing a team through coaching and development.Duties and Responsibilities:Customer Experience/Engagement:
Team leadership and management:
Coaching & Development:
KPI's:
Skills and Qualifications:
In return our client offers:
