Collections Agent - Brentwood, United Kingdom - Coast Partnership
Description
A number of new positions have arisen within a long established lending operation with a centralised office based in Brentwood, Essex.
Day to day duties and responsibilities will include:
- To liaise with all customers including those up to date and in for the collection of outstanding mortgage and loan repayments.
- Maintain a high quality of customer service through communication and negotiation, using appropriate methods and tools available to facilitate the rehabilitation of customer's accounts.
- Each customer is an individual with their own specific circumstances, the Collector will be a highly motivated individual who enjoys taking ownership and accountability when making business and customer orientated decisions whilst ensuring the Treating Customers Fairly principles are maintained.
- To monitor term expired accounts monthly and where relevant refer through to senior management customer review group for further consideration of next steps
- Work with customers to understand their financial circumstances and using this information to agree realistic and sustainable arrangements.
- Dealing with incoming calls and making outgoing call for collections area.
Skills & Experience Required:
-
Ideally to have worked in similar collections role within Financial Services:
Ability to listen, empathise, negotiate, and inspire confidence:
Good communication skills, both verbal and written:
Interpret and respond clearly and effectively
The role offers a comprehensive benefits package, hybrid working with 2 days a week only in the offices.
Job Types:
Full-time, Permanent
Salary:
£24,000.00-£28,000.00 per year
Benefits:
- Additional leave
- Company events
- Company pension
- Free parking
- Sick pay
- Wellness programme
- Work from home
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- Brentwood: reliably commute or plan to relocate before starting work (required)
Work Location:
Hybrid remote in Brentwood
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