Customer Service Adviser - Wotton-under-Edge, United Kingdom - NFU Agency

NFU Agency

Verified Company

Wotton-under-Edge, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The Role:

Customer Service Adviser

South Cotswolds Agency - Wotton-under-Edge
NFU Mutual is the UK's Which recommended insurer of the year 2020 and also the UK leading agricultural insurer. We are a business where honesty, integrity, trust and personal service lies at the heart of our values.

An exciting opportunity has arisen at NFU Mutual South Cotswolds agency for a dedicated Customer Service & Sales Adviser based at our Wotton-under-Edge agency.

As a Customer Service & Sales Adviser within our growing team, you will play a key role in the success of an established and expanding local business, ensuring that our customers are at the heart of everything we do.

You will be customer facing and the first point of contact when customer call or walk into the office. You will handle all general enquires, new business opportunities along with general office duties.

What you will be doing:

Handling customers enquiries, policy alterations and renewals by phone
Selling new NFU Mutual Insurance policies.
Spotting crossselling opportunities for the Agency
Introducing NFU Mutual Financial Services products to new and existing customers
Acquire and maintain knowledge of NFU Mutual General Insurance products.
Working within a compliance framework which is regulated by the agency and the Financial Conduct Authority FCA

What we're looking for:

People who can demonstrate the drive, energy and enthusiasm required to provide a fantastic customer experience to our existing and prospective clients.
Be a confident & effective communicator, both written and verbal.
A proficient IT user with good interpersonal skills and communication skills.
Enjoy problem solving and work as part of small team with a positive cando attitude.
Be prompt, reliable and trustworthy.
Be organised and able to work to deadlines as required,
Have the ability to manage your own workload and prioritise accordingly
A minimum of 5 GCSE's (or equivalent)
The ability to learn new systems, products, processes and skills.

Additional Information:

A driving license and access to own vehicle is essential.

We offer a professional, hardworking yet supportive and friendly environment with a strong team ethos and ethical practices.

To allow you to perform to your best, we will invest in your personal development and provide a comprehensive training plan and the ability to develop your role within our business.

Salary is dependent on skills and experience. This is a full-time vacancy working 35 hours per week 09:00 - 17:00 with an hour for lunch.

Closing Date: 9th June 2023.
**Please note that you'll be employed by an Agent of NFU Mutual and not by NFU Mutual directly.