Sales Support Specialist - London, United Kingdom - Integrity 360

Integrity 360
Integrity 360
Verified Company
London, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description
Integrity360 is the largest specialist Cyber Security consultancy in the country. We secure the networks, infrastructure and information of some of the leading companies in both Ireland and the UK. We are passionate about what we do, so too must any new recruits.

Integrity360 is currently expanding at a rapid rate - could you be the newest member to our team? We are fun and dynamic and believe in constant learning and development.

We are looking for a 2 Sales Support specialists who will provide sales support to to our sales teams.


Job Role & Responsibilities

  • Actively contributes to the growth of Integrity360 business through providing sales support to the Field and Desk Based Teams customer base you are aligned to.
  • Management of inbound customer calls on the mail sale phone number
  • Liaising with distribution partners to ensure quotes are requested, checked for accuracy, and uploaded to Salesforce
  • Ensure customer records are kept up to date on CRM tool
  • Ensure and that orders are processed, and PO are issued to Partners in timely manner
  • Prepare and send welcome packs to customers following receipt of orders
  • Use online partner portals to keep vendors informed on opportunities
  • Assist with internal queries from finance, operations, resourcing, and technical teams
  • Hold regular review session with the Field and Desk Sales Team's that you are aligned to, providing updates on any issues / risks
Order Management

  • Complete Due Diligence on order processing e.g. are EE's, PO'S attached to OPP
  • Assist virtual team with the resolutions of queries on orders processed
  • Provide updates on open orders and any potential delays
  • Liaise with resourcing team on open projects and provide customers with updates where no PM resource is assigned
  • Production of customer welcome packs
Finance

  • Resolution of customer billing queries
  • Ensure PO's are receipted in a timely manner and the renewal details are entered correctly
Operations

  • Process Deal Registration
  • Creation of new product codes on Salesforce
  • Production of SOW for Client Partners

Competencies

  • Adopts and practices a Right First-Time approach
  • Ability to work independently and be a selfstarter while also being capable of working within a dynamic and highly distributed team environment.
  • Understanding of the sales process, margin retention, and the ability to collaboratively.
  • Excellent written and verbal communication skills

Experience in Microsoft Office:


  • To maintain regular and focused contact with members of the virtual team including, Pre-Sales, Practice Consultants, Project Management and Service teams

What you bring to us

  • Should have 2 years sales support / account executive
  • Works on own initiative and is continually looking at ways to improves performance
  • Demonstrate an understanding of the Integrity360 portfolio and competitive market
  • Awareness of the Business Arena

Job Types:
Full-time, Permanent


Benefits:


  • Company pension
  • Private medical insurance
  • Sick pay

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • London: reliably commute or plan to relocate before starting work (required)

Application question(s):

  • Do you have experience of sales support in a Cyber security sales environment?

Experience:


  • Sales support: 2 years (required)
  • Sales support within IT sales: 1 year (required)

Work authorisation:

  • United Kingdom (required)

Work Location:
One location

Application deadline: 26/02/2023
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