CRM User Engagement - Oxford, United Kingdom - FAIRMONT RECRUITMENT LIMITED

FAIRMONT RECRUITMENT LIMITED
FAIRMONT RECRUITMENT LIMITED
Verified Company
Oxford, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

The Opportunity - This is an excellent opportunity to join the University rated number one globally for the 7th consecutive year in the Times Higher Education World University Rankings.


The University of Oxford Development Office is responsible for raising funding to support the university's world class academic research programmes and the University colleges have recently completed the Oxford Thinking Campaign, which raised £3.34bn.

Thisis the most successful campaign in higher education in Europe and the CRM team is a key facilitator of that fundraising effort.


The Role - As the CRM User Engagement Team Lead, you will be responsible for leading a high-performing team that delivers excellent standards of customer service to a wide-ranging user base across the whole university including colleges,departments, research institutes, the Bodleian Library & Ashmolean Museum.


To be successful in this role, you must have a proven track record of successfully leading and motivating high-performing teams that deliver excellent standards of customer service.

You should also have experience as an IT Business Partner and software trainerand/or user engagement specialist, as well as experience in developing IT training programs for a complex system with a wide-ranging user base.


The Package -This is a full-time position with a competitive salary range of £43,414 - £51,805 per annum with possible extension to £56,592 plus an exceptional benefits package including:

  • 30 days annual leave plus bank holidays, Easter & Christmas
  • 21.6% employer pension contribution plus 9.8% employee contribution
  • A comprehensive range of childcare services

Selection Criteria:


Essential selection criteria:

  • A proven track record of successfully leading and motivating highperforming teams that deliver excellent standards of customer service.
  • Proven experience as an IT Business Partner and software trainer and/or user engagement specialist.
  • Experience of organizational training needs analysis.
  • Experience of developing IT training programs for a complex system with a wideranging user base.
  • Experience of creating engaging communications for an IT system user base.
  • Excellent understanding of customer relationship management systems.
  • Ability to swiftly learn new system processes.

Desirable selection criteria:

  • Experience of creating engaging and effective video IT training content.
  • Experience as a business analyst for a complex IT system. (CRM Product Manager/ Product Owner)
  • Experience of a Blackbaud CRM product.
  • Experience of working with data in a university or fundraising context.
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