- Dedicate effort to enhance the value of our solutions for customers. Reducing Time To Value (TTV) will be a pivotal success metric for this role.
- Facilitate the onboarding process for new clients, ensuring a smooth transition from sales to ongoing account management.
- Cultivate customer relationships that foster loyalty and retention, thereby boosting customer lifetime value.
- Engage closely with clients to understand their business requirements and obstacles, ensuring our solution aligns with their objectives.
- Convey valuable product feedback from clients to the product development teams.
- Regularly track customer health indicators, organize QBRs (Quarterly Business Reviews), and conduct consistent check-ins.
- Identify opportunities for upselling and cross-selling within your customer base.
- Collaborate with the support team to address customer concerns promptly and uphold a high level of customer contentment.
- Minimum of 2 years experience in a customer success role within a SaaS environment.
- Solid grasp of customer success principles, methodologies, and metrics.
- Outstanding communication and interpersonal skills.
- Demonstrated capacity to manage multiple projects simultaneously with acute attention to detail.
- Proficiency in working with CRM software and digital tools.
- Experience in Learning and Development or serving Enterprise clients is advantageous.
- Unlimited Holidays. Take as many as you require.
- Complimentary drinks and snacks: Beer on tap, soft beverages, tea & coffee, and a well-stocked snacks cupboard.
- Barista services available every day from 9 am-3 pm, all at no cost.
- Hybrid work setup with 3 days per week in-office and 2 days remote.
- Provided with a MacBook and necessary accessories for your role.
- Bi-weekly virtual and in-person social events with your amazing colleagues.
-
Customer Success Manager
2 weeks ago
Taster London, United KingdomTaster, qu'est ce que c'est ? · Taster est une FoodTech innovante dont la mission est de proposer aux gourmands du monde entier une variété de marques digitales de restauration emblématiques (et délicieuses) exclusivement sélectionnées en partenariat avec les chefs, les créateurs ...
-
Customer Success Manager
3 weeks ago
ABR TALENT LIMITED Shoreditch, United Kingdom**Customer Success Manager required for leading digital Engagement platform** · Excited about new technologies with a keen interest in HR-Tech / MarTech and Video/Media? · Can you delight customers, becoming a trusted advisor, and providing strategic guidance to the businesses yo ...
-
Student Success Manager
3 weeks ago
Noble Recruiting London, United Kingdom**Student Success Manager (BAME Awarding Gap Project)** · **Start: ASAP (5 month contract)** · **Location: WC1H9BT (Hybrid working - Thursday is the only office day)** · **Salary: £ £31.83 p/Hour** · **Our client**: · Our client is one of the largest Universities in the world and ...
-
Customer Success Manager
3 weeks ago
ReCulture London, United Kingdom* Customer Success Manager · - £35,000 - £40,000 + Bonus · - Liverpool or London (Hybrid working) · Customer Success Manager · What: Customer Success Manager · Where: London OR Liverpool (Hybrid working) · **Salary**: £35,000 - £40,000 + bonus · The company: · My client is one of ...
-
Customer Success Manager
4 weeks ago
Sphere Digital Recruitment London, United Kingdom**Customer Success Manager - Sales Enablement SaaS Platform** · **£40-50k plus £15-25k bonus** · **London/Hybrid** · **The Company** · My client are a best in-class Sales Enablement SaaS platform powering the scale-up/start-up tech space They provide businesses with the access th ...
-
Customer Success Manager
3 weeks ago
F S People Southwark, United KingdomWith experience in client facing roles you'll be able to grow client relationships and be the first port of call of up to 100 valued accounts. Experience within financial services is preferred but not essential. · Some of the role responsibilities include: · - Maintaining and dev ...
-
Customer Success Manager
3 weeks ago
Lynx Recruitment Ltd London, United KingdomI am currently recruiting for a **Customer Success Manager** for one of my leading unique human experience analytics companies. They are responsible for improving the impact their digital business has on employees and core business metrics suchas efficiency, wellbeing, equality, ...
-
Client Success Manager
3 weeks ago
Consult London, United KingdomConsult are proud to be working alongside one of the UK's leading Dental Growth Agencies, an incredibly exciting organisation specialising in Business Development & ultimately, getting more patients into practice. · Due to fantastic growth within the business, an opportunity has ...
-
Customer Success Manager
2 weeks ago
Navis London, United Kingdom**Customer Success Manager** · **Whats in it for you?** · - 25 days annual leave · - Health Plan · - Life Assurance · - Flexible and Hybrid working · **Experience required**: · - Proven work experience as a Customer Success Manager or similar role · - Technical skills required, a ...
-
German Success Manager
4 weeks ago
Premier IT London, United Kingdom??German Customer Success Manager · ??Hybrid · ?? £35,000-£50,000 · Required: · ??German Native/Speaking · ?? 3+ Years in IT consulting · ??Experience working with web development frameworks such as, HTML/Java ...
-
Customer Success Manager
3 weeks ago
Rebel Recruiters London, United KingdomRole:Customer Success Manager · Location:Shoreditch '' Hybrid '' No less than 3 days/week in the office · **Salary**:£40k - £50k + Bonus · You've been in Customer Success for a few years now. · Solving problems, ensuring retention, meeting evolving requirements and coordinating i ...
-
Customer Success Manager
3 weeks ago
Kameo Recruitment Ltd London, United Kingdom**Salary**: £30,000 - £35,000 · **Hours of work**: Full-time, office based · **Company benefits**:Attractive Bonus Schemes, Performance Bonus, Company pension, Team excursions · Kameo Recruitment is recruiting for a tech-savvy, client-focused **Customer Success Manager**to take a ...
-
Manager/in Customer Success
3 weeks ago
Trustpilot United KingdomWe're a leading online reviews platform, free and open to all. Our mission is to be a universal symbol of trust. We are well on our way — but there's still an exciting journey ahead of us. Do you want to join us at the heart of trust?Als Manager/in für das Customer Success Team i ...
-
Customer Success Manager
3 weeks ago
ABR TALENT LIMITED Camden Town, United Kingdom**Customer Success Manager**required now for award-winning EdTech Platform provider. · We're excited to be working with a fantastic SaaS scale-up to help them find a new Customer Success Manager. This isn't the first time we've supported this business and it won't be the last We' ...
-
Strategic Customer Success Manager, EMEA
2 weeks ago
Airtable London, United KingdomCe poste est basé à Londres et nécessitera votre présence au bureau 3 jours par semaine. · Nous vous prions de bien vouloir soumettre toutes les candidatures en anglais. · Chez Airtable, nous sommes passionnés par la création de logiciels accessibles à tous et l'autonomisation de ...
-
Mintel London, United KingdomGo Back To Current Openings (Junior) Client Success Manager - DACH - Market Research (M/F/D) · Düsseldorf, Germany · Über uns: Mintel, eine globale Marktanalyse-Agentur mit Hauptsitz in London, revolutioniert die Art und Weise, wie Unternehmen fundierte Entscheidungen treff ...
-
Customer Success/sales Manager
3 weeks ago
Australasian Recruitment Company London, United KingdomCustomer Success/Sales Manager · **Salary**: £28,000 per annum + commission · This is an exciting opportunity to generate your own income within an up and coming technology organisation · Customer Success/Sales Manager Responsibilities: · - Managing and building relationships wit ...
-
Customer Success Operations Manager
3 weeks ago
ABR TALENT LIMITED London, United Kingdom**Customer Success Operations Manager - £60,000 - Remote** · Are **YOU**a technology lover, who is a process-driven Customer Success Manager? · Do **YOU** have a passion for Customer Success and creating best practices? · Can **YOU** be passionate about optimising workflows withi ...
-
Customer Success Manager
4 weeks ago
CHEQ london, United KingdomCHEQ is the go-to-market team's security suite, trusted by over 15,000 customers worldwide to protect their funnels, sites, and analytics from bots and fake users. · Powered by award-winning cybersecurity technology, CHEQ offers the broadest suite of solutions for securing the en ...
-
Client Success Manager
3 weeks ago
myGwork London, United Kingdom Full timeThis inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community. · Overview · Customer Success Manager, Microsoft Retail Media · Microsoft Advertising · Microsoft Retail Media provides intelligent vendor marketing solutions for th ...
Quota-Carrying Customer Success Manager - Shoreditch, United Kingdom - Guider
1 month ago
Description
At Guider, we are searching for a passionate Customer Success Manager to join our expanding team. This position will play a crucial role in ensuring our clients successfully integrate and consistently benefit from our solutions. As a Customer Success Manager, you will oversee a varied portfolio of client accounts and act as the main point of contact for any post-sales issues. You will become proficient in Mentoring and Learning & Development, establishing yourself as a trusted advisor for your clients in these areas.
Key Responsibilities:
Required Qualifications and Experience:
What Guider Offers:
