Income and Admin Officer - High Wycombe, Buckinghamshire, United Kingdom - The Riverside Group

The Riverside Group High Wycombe, Buckinghamshire, United Kingdom

3 weeks ago

£25,965 - £27,112

Description

Job Title: Income and Admin Officer
Contract Type: Permanent
Salary: £25, pro rata) (£27, pro rata is achieved after 18 months successful performance in the role)
Working Hours : Part time 28.5 hours per week
Working Pattern: 28.5 hours across Monday to Friday, can be flexible.
Location : Old Tea Warehouse, High Wycombe

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

The difference you will make as an Income and Admin Officer

You will work collaboratively as part of a committed team to provide income management advice, guidance and support to customers and colleagues. The focus of this role is to support customers to sustain their tenancies, maximise the organisation's rental income and deliver income administration across a defined number of properties.

We are looking for someone with

Experience of working with vulnerable and diverse customer groups and individuals with complex needs.
Experience of working in a customer facing environment.
Excellent communication skills, with the ability to provide advice, support with the ability to empathise with customers who are facing a range of issues.

Why Riverside?

At Riverside, we're a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you'll enjoy:

Competitive pay & generous pension
28 days holidays plus bank holidays (pro rata)
Flexible working options available
Investment in your learning, personal development and technology
A wide range of benefits

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Applications may close before the deadline, so please apply early to avoid disappointment.

Role Profile

Take responsibility for arrears management, rent collection and maximising income, working in partnership with colleagues using psychologically informed environments (PIE) and trauma informed care principles to:
Ensure customers have a clear understanding of their responsibilities regarding the payment of rent and service charges and their impact on maintaining their tenure.
Support colleagues by proactively engaging customers providing advice, guidance and co-produce plans as part of the responsive rent arrears management process.
Manage the income management process, by co-producing a bespoke payment plan, tailored to the individual's circumstances.
Provide guidance and advice to customers to ensure they are financially included, sign-posting to relevant resources relating to benefit claims, debt issues, and money management.
Make referrals to the Riverside Income Maximisation Team when dealing with complex cases.
Proactively provide up-to-date advice relating to effective tenancy sustainment approaches to colleagues to assist in supporting customers with income management.
Initiate a discussion with relevant parties on complex arrears cases to present facts about how the arrears will be managed.
Support colleagues dealing with evictions where required.
Provide advice to customers around setting up efficient payment options.

Provide administrative support by:

Administrating petty cash for the required services.
Assisting with the monitoring of income and expenditure.
Generating and communicating rent statements to customers and colleagues as required.
Maintaining and updating tenancy information, rent accounts and financial information on the appropriate digital platforms.
Collating and submitting information, including funding and performance returns.
Producing reports and other written documentation to support income management delivery as required.

Other Information

You will be required to work normal office hours, which may include some flexibility to meet the customer and business needs.
You will be required to travel to different properties within the defined area as and when required.
Use the Lone Worker system as and when necessary.
Ensure customers are safe at all times - carrying out all of your duties within Riverside's Policy and Procedure Policy and Procedure framework e.g. health & safety, safeguarding, dignity at work, GDPR opportunities, cash handling, etc.
Deliver your role in line with Riverside company values – "Our Riverside Way".
Participate in team meetings, attend regular supervisions and reflecting practice sessions.
Undertake regular training and take responsibility for continuous development to enable you to deliver your role safely
From time to time you may be required to undertake additional duties and responsibilities in consultation with your Line Manager

Person specification

Knowledge, Skills and Experience

Essential

Experience of working with vulnerable and diverse customer groups and individuals with complex needs.
Experience of working in a customer facing environment.
Excellent communication skills, with the ability to provide advice, support with the ability to empathise with customers who are facing a range of issues.
Be a team player, be flexible with a resilient, can-do attitude.
Be confident and consistent and have confidence to make decisions to deal with effective rent arrears management.
Competent level of literacy, numeracy, administrational and IT Systems skills (to be able to produce reports and other communications).

Desirable

Knowledge of current benefit systems.
some income experience
driving licence as travel to schemes is expected
Experience of working in care and support services.
Ability to plan, prioritise, organise tasks to achieve results.
Knowledge of debt management.

#J-18808-Ljbffr

Admin Officer

4 days ago

Brook Street High Wycombe, United Kingdom Full time

Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone. · Our justice system defends our fundamental rights and freedoms. It ...
Office Admin Intern

2 days ago

SkyeBiz Marlow, United Kingdom

This role is on a bus route but witha 15minute walk to and from the office so own reliable transport orgetting a lift would be preferred. · JobDescription: · We are looking for anOffice Admin Intern to assist with daily administrative tasks inour office. The ideal candidate will ...
Income and Admin Officer

3 weeks ago

Riverside Group High Wycombe, Buckinghamshire, United Kingdom £25,965

Job Title: Income and Admin Officer Contract Type: Permanent Salary: GBP25, pro rata) Working Hours : Part time 28.5 hours per week Working Pattern: 28.5 hours across Monday to Friday, can be flexible. Location : Old Tea Warehouse, High Wycombe If you share our values ...
Income and Admin Officer

1 week ago

Riverside Group High Wycombe, United Kingdom

Job Title: · Income and Admin Officer Contract Type: · Permanent Salary: · £25, pro rata) Working Hours : Part time 28.5 hours per week Working Pattern: · 28.5 hours across Monday to Friday, can be flexible. Location : Old Tea Warehouse, High Wycombe If you share our values and a ...
Admin Officer

3 weeks ago

Colbern Limited London, United Kingdom

nCD · Admin Officer · Bromley · Contract · £11.48 per hour · Our client is looking for an experienced Admin Officer. · We are looking for a full time Planning Support Officer on a temporary basis to cover sickness absence. The duration of the role is expected to be for around 3 m ...
Admin Officer

3 weeks ago

Network Homes Hertford, United Kingdom

**Admin Officer** · **Location**:Hertford · **Salary**:£30,916 per annum (Pro rata to £15,458) · **Closing Date**:Wednesday 15 March 2023 · **About the role** · - We are looking for a highly motivated Neighbourhood Admin Officer with a keen interest in our communities and promoti ...
Admin Officer

3 weeks ago

Your World Healthcare Fulham, United Kingdom

**Band 5 Admin Officer** · **Location**: Fulham · **Job Type**: Temporary · **Duration of booking**:Expected to last 3 months with possible extension · **Proposed start date**: ASAP · **Pay Rates**:£20 per hour Umbrella or £17.66 per hour PAYE inclusive of holiday · **Hours / Wor ...
Office Admin

3 weeks ago

Prestige Bin Cleaning Leatherhead, United Kingdom

Prestige Bin Cleaning is looking for a trustworthy, reliable and confident individual to join our administration team as soon as possible · Your duties will include, · - Answering phone calls · - Managing bookings · - Invoicing · - General office admin · administration experience ...
Office Admin

3 weeks ago

DJ Miles Construction Weybridge, United Kingdom

Office admin needed for busy construction company, office based in the weybridge area, Experience preferred, Day to day tasks to include updating Xcel spreadsheets, planning, filing and dealing with clients. · **Salary**: £26,000.00 per year · Schedule: · - Monday to Friday · **E ...
Office Admin

3 weeks ago

David Cadwallader & Co Ltd Bicester, United Kingdom

Salary 18k-20K · We are a family firm of Chartered Certified Accountants based in Chesterton which is outside Bicester. We provide a broad -based specialist service, covering accountancy, auditing, taxation, VAT, payroll, and advisory work to a wide range of industries. · We are ...
Admin Officer

4 weeks ago

Bridge of Hope Kingston upon Thames, United Kingdom

** Admin Officer** · **Contract: November 2024** · **Salary: £12.09 per hour AWR 12 Weeks £13.98 per hour** · **Location: Kingston, Outer London** · **5 day's work setting** · This is a temporary contract role until November 2024 for Admin officer's role with an immediate start d ...
Admin Officer

3 weeks ago

Ministry of Justice Watford, United Kingdom

**Admin Officer ** · **£25,475** · **Watford**: · **HM Courts and Tribunals Service**: · **Directorate: South East Region**: · **Job Title / Grade: Administrative Officer (AO)**: · **Number of Vacancies: 22**: · - x3 permanent positions available at Watford Employment Tribunal · ...
Office Admin

4 weeks ago

T W Jones Property Ltd Thame, United Kingdom

Job brief · Experience in Microsoft Office is essential and experience in Xero is preferable although not essential · **Responsibilities**: · - Liaising directly with site for a transfer of information/tasks. · - Enter invoices and receipts on to Xero · - Reconcile banking on Xer ...
Temporary Office Admin

3 weeks ago

Professional Construction Recruitment High Wycombe, Buckinghamshire, United Kingdom

We have an exciting opportunity for an experienced Construction Administrator to join a main contractor based on a site in High Wycombe. · Due to the sensitive nature of this position, project details will be given at interview stage for individuals who pass the strict vetting pr ...
Admin Officer

3 weeks ago

Triumph Consultants Ltd London, United Kingdom

**What's involved with this role**: · **Temporary Admin Officer - Parks** · **Reference no: Greenwich RQ994560** · **Pay rate £13.59 per hour PAYE** · **This opening assignment is for 5 months** Assist in the provision of a range of high quality, customer focussed; administrative ...
Office Admin

3 weeks ago

Dancing With Louise North London, United Kingdom

DWL is Growing We are seeking an exceptional individual to join our team as a Customer Service & Office administrator. · As the Customer Service & Office administrator for DWL, you'll be the first point of contact for hundreds of families, responding speedily to all customer issu ...
Admin Officer

4 weeks ago

HM Prison & Probation Service London, United Kingdom

**Details**: · **Reference number**: · **Salary**: · - £19,087 - £23,182- (plus a London Weighting Allowance of £4,006)**Job grade**: · - Other- NPS Pay Band 2 London**Contract type**: · - Permanent**Type of role**: · - Administration / Corporate Support**Working pattern**: · - F ...
Office Admin

4 weeks ago

Advanced Maintenance UK Ltd Reading, United Kingdom

Advanced Maintenance UK Ltd is hiring a Full Time Office Administrator, on a 12-month contract, to join our office team in Theale, Berkshire. · **Responsibilities and Duties** · Your duties will include (but is not limited to); · - Planning and scheduling planned maintenance and ...
Office Admin

3 weeks ago

Adams Estates Reading, United Kingdom

We have an opening for a property maintenance administrator to join our highly motivated team based in Reading Berkshire. · You will be assisting the head of the maintennace department to maintain the quality of the properties in the portfolio and managing maintenance request fro ...
Office Admin

3 weeks ago

Blue Agile Services Ltd Hayes, United Kingdom

**Responsibilities**: · - Respond to inquiries in a timely manner · - Organize company events and conferences · - Conduct market research, negotiate with suppliers, and order company essentials as instructed · - Manage correspondence, complaints, and queries · - Prepare letters, ...