Customer Care Advisor - Sutton Coldfield, United Kingdom - Lanes Group Plc

Lanes Group Plc
Lanes Group Plc
Verified Company
Sutton Coldfield, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description
We are looking for a team member to join our Customer Umbrella as a Customer Care Advisor.


Choose a career with the UK's biggest independent drainage specialist

The Job:


Working within the Customer Umbrella you will be working with our Customer Care team who are responsible and the first point of call for any customers/ clients to contact when they have a query.

The Customer Care team provide service to all our customers across our depot networks so we are looking for someone who is resilient, a problem solver with a positive attitude.


Key Responsibilities;

  • Dealing with complaints across all the depot network
  • Logging calls and complaints on our internal system
  • Investigating the complaints in order to make the correct response/decision.
  • Building and maintaining relationships with our Regional and Depot Managers.

About you:

The department are looking for a trustworthy team member who is friendly and approachable.

You must have Microsoft skills who can input information whilst listening to the call requirements.

37.5 Hours of Work Monday to Friday


Benefits:


  • 24 days holiday + bank holidays
  • Life Assurance;
  • Auto enrolment pension scheme;
  • Free onsite parking;
  • Friendly working environment;

About Lanes:

At the Lanes Group, we believe firmly in looking after our people and our customers. It's a big part of who we are.

It's also one of the reasons that we have a £200 million+ turnover, over 2000 staff and a network of depots across the country.


Strictly no agencies please.
The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.
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