Administrator - Kennington, United Kingdom - Get Set UK

Get Set UK

Verified Company

Kennington, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Administrator (Call Centre Representative - Refugee Employment Programme (REP)

Location:
Kennington London

Salary:
£21,000 - £24,000

Working hours:
Monday - Friday

Job Type:
Permanent

Get Set UK delivers high-quality services within local communities across a range of sectors including employment, skills and refugee support.

We believe in providing a supportive space for all our employees to thrive and develop their careers. Our commitment to diversity and inclusion creates an environment where everyone's unique perspectives are celebrated, fostering innovation and collaboration.

Get Set for making a difference to people's lives

Job Purpose

Uphold professional integrity by maintaining sensitive company records.
Ensure all equipment/fixtures are reported timely to our contractors.
Demonstrate efficiency by overseeing systems, paperwork, and administrative tasks in strict alignment.
Collaborate and assist the business manager in conducting tailored risk assessments specific to our work environment.

Key Responsibilities

Branch Operations:

Ensure the branch is opened and closed while maintaining detailed logs in accordance with company policy.
Demonstrate commitment by organizing Health & Safety (H&S) folders and records in strict adherence to our H&S Policy.
Supervise visitor and customer access, with a vigilant eye on security to prevent breaches.
Efficiently manage branch phone communications, providing prompt and helpful responses to inquiries and ensuring seamless call transfers. Provide support in sending posts to case managers.
Respond promptly and professionally to customer inquiries, providing helpful assistance and ensuring seamless call transfers.
Efficiently handle deliveries, oversee courier collections, and maintain organized booking records for our dynamic workspace.
Effectively manage the branch's petty cash, issuing vouchers and travel cards to customers, and conducting weekly reconciliations for business manager approval, ensuring smooth financial operations.
Proactively procure stationery and necessary supplies, keeping our workspace fully equipped and efficient.
Liaise with the marketing team for ordering marketing and/or Course materials.

Handle REP Line Calls:

Take calls for the REP line and ensure they are answered promptly within the defined timeframe.
Check the eligibility of referrals and assign them to dedicated case managers for further processing.
Accurately update all relevant information in the system.
Possess basic IT skills to navigate through systems and databases
Achieve agreed personal targets related to call handling and other relevant metrics

Compliance and Audit Administration:

Assist in the administration of compliance and audit activities for the contract.
Ensure adherence to regulatory requirements and internal policies

MI Tool and CRM Support:

Support with the MI (Management Information) tool to ensure records are accurately updated on the CRM (Customer Relationship Management) system.
Weekly checks to support the MI tool submission

Ad Hoc Duties:

Perform ad hoc duties as required to support the REP contract, demonstrating flexibility and adaptability to meet the evolving needs of the program.

Health and Safety:

Vigilantly perform timely health and safety checks, promptly reporting any concerns to the business manager, ensuring a secure and healthy environment.
Swiftly report any faulty equipment or fixtures to external parties to ensure timely repairs and maintenance.

Administrative Support:

Offer unwavering administrative support across diverse projects, using best practices to drive success.
Efficiently manage IT equipment for new team members and facilitate the smooth return of equipment from departing staff.

Key Skills Required

Demonstrate strong administrative support and customer service skills in a customerfocused, inclusive environment.
Demonstrate exceptional time management, planning, problemsolving, and organizational skills to achieve your objectives.
Ability to cultivate powerful interpersonal skills, excelling both independently and as a dynamic team player, all driven by initiative and motivation.
Expert as an accomplished office administrator/manager, adept in a wide array of office functions, ready to make an impact.
Be commercially aware and understand contractual requirements and be willing to adjust delivery to ensure requirements are being met
Passionate about empowering and supporting adults from challenging environments, with learning disabilities and neurodiverse individuals through valuable handson experience.
Demonstrate strong communication skills, marked by clarity and sensitivity.

Benefits

Company pension & events
Gym membership
Private medical insurance; Wellness programs
Employee Forum (Your voice matters, at Get Set UK employees have a say in how we run the busines