Customer Service Administrator - Castle Bromwich, United Kingdom - SF Group

SF Group
SF Group
Verified Company
Castle Bromwich, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Ref code:

NYC
Customer Service & Call Centre, Office Support
£ 25000 per year
Castle Bromwich, West Midlands, England
Permanent
Office Based
SALES SUPPORT ADMINISTRATOR/Customer service admin
£25k
B36
Onsite


JOB PURPOSE:

To provide an efficient customer service within the sales team. You will need to be confident on the telephone.


MAIN REPONSIBILITIES:


  • Answering incoming calls and dealing with Customer enquiries
  • Processing internal orders
  • Forwarding enquiries to the Production department
  • Chasing late deliveries
  • Informing customers of potential order problems
  • Transferring calls to different department and taking messages when required.
  • Any other duties appropriate to the post as required.
  • Upselling maintanence.
  • Sending over client packs

EXPERIENCE:


  • At least 1-year experience in Customer Service-related activities.
  • Confident with a good telephone manner

SKILLS & QUALIFICATIONS:


  • Good standard of education
  • Excellent customer care skills
  • Reasonable standard of literacy
  • Good organisation skills / attention to detail & accuracy
  • Excellent verbal communication skills.

KEY COMPETENCIES:


  • Team work & personal impact
  • Self-driven and motivated
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