Receptionist - Bristol, United Kingdom - Focus Hotels Management

Focus Hotels Management

Verified Company

Bristol, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Ref:
FOC1253

Branch:
Doubletree by Hilton Bristol City Centre

Location:
Doubletree by Hilton Bristol City Centre, Bristol

Salary/Benefits:11.75 per hour

Contract type:
Permanent

Hours:
Full Time

Shift pattern:
Mix shift pattern

Hours per week:37.5

Posted date:29/05/2024

Closing date:01/07/2024

Who are we

As part of the Hilton Worldwide brand we want to be the first choice for guests and team members alike.

By joining the Hilton brand you will gain unparalleled access to an array of rich experiences, knowledge and opportunities that will prove valuable to your personal and professional growth.

The DoubleTree by Hilton Bristol City Centre is one of the leading 4* city centre hotels 206 bedrooms and 12 conference rooms.

Role Responsibilities
-
Guest Check-In and Check-Out: Greet guests upon their arrival, process check-ins and check-outs efficiently, and ensure accurate documentation of guest information and payments.
-
Front Desk Operations:Manage the front desk area, including answering telephone calls, responding to guest inquiries, and providing information about hotel facilities, services, and local attractions.
-
Guest Services and Assistance: Provide exceptional customer service by addressing guest needs and requests promptly and courteously. Assist with luggage handling, arrange transportation, and provide directions or recommendations as needed.
-
Billing and Payments: Process guest payments, handle cash transactions, and generate accurate bills and receipts. Ensure compliance with hotel policies and procedures related to billing and payments.
-
Communication and Coordination: Maintain effective communication with other hotel departments to ensure smooth operations and guest satisfaction. Relay messages, coordinate guest requests, and provide assistance as required.
-
Complaint Handling: Address guest complaints or concerns professionally and promptly, aiming to resolve issues and ensure guest satisfaction. Escalate unresolved matters to appropriate supervisors or managers when necessary.
-
Safety and Security: Follow established procedures to ensure the safety and security of guests and the property. Monitor and report any suspicious activities or incidents to relevant personnel.
-
Administrative Tasks:Perform various administrative duties, such as filing, record-keeping, and managing guest correspondence. Maintain cleanliness and organization at the front desk area.
-
Knowledge of Hotel Services: Stay informed about the hotel's services, amenities, and promotions to provide accurate and up-to-date information to guests
-
Multitasking and Time Management: Handle multiple tasks simultaneously, prioritize effectively, and manage time efficiently in a fast-paced environment.

Key Requirements

Communication Skills
Teamwork
Professionalism
Attention to detail
Customer Service
IT Proficiency

Benefits

Competitive salary
Excellent ongoing support, training and development
28 days holiday including Bank Holidays per annum
Stakeholder Pension entitlement
Discounted hotel room rates for you, your friends and family
Ongoing incentives and rewards
Meals on duty

We're in the center of Bristol, close to motorways and a five-minute walk from Temple Meads rail station. The shops at Cabot Circus, the Bristol Aquarium, and Bristol Hippodrome are all within a mile. Housed in a 17th-century glass kiln, Kiln restaurant serves modern British meals for breakfast and dinner. Our free fitness center is open all day.