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    Receptionist/Administrator - London, United Kingdom - Grove Medical Centre

    Grove Medical Centre
    Grove Medical Centre London, United Kingdom

    1 week ago

    Default job background
    Permanent
    Description

    Job summary

    Grove medical centre is looking for receptionist/administrator to join their busy practice team. The role will be full-time working between the hours of 8am - 6:30pm. The hours will be based on our rota needs. Flexibility is essential as you will be required to work different hours to cover the rota.

    We welcome applications from organised, adaptable and friendly individuals who are keen to help us provide high levels of customer service.

    Main duties of the job

  • To assistand support the patient in an efficient and courteous manner in accessing theservices of the practice.
  • To providereception service that meets the need of the patient.
  • Front linereception duties, dealing with patients face to face.
  • Generalenquires and explaining practice procedures.
  • Dealingwith telephone calls from patients, repeat prescriptions and any other queries.
  • Bookinginterpreters, transport, etc.
  • Maintainingthe appointments system, to arrange appointments as per practice procedure.
  • Dealingwith home visit requests.
  • Maintainingthe system for issue of prescription, to organise prescriptions as per practiceprocedure.
  • To assistand support the clinical staff in the efficient running of the clinics andsurgeries.
  • To provideclerical support within the Practice.
  • Maintainpatient records and data sets, to ensure patient data and records are kept upto date (manually and on the computer).
  • To enterpatient data on to the practice computer system (computerised and manual).
  • To liaisewith hospitals and other agencies.
  • To adhereto the code of confidentiality at all times.
  • To adhereto practice protocols and procedures.
  • Liaisingwith clinical and non-clinical staff.
  • Dealingwith orders, supplies, and deliveries.
  • To undertake training as specified by the Practice Manager.

    • About us

    Grove Medical Centre is a rapidly growing two partner practice and it is a long-established PMS training practice in purpose-built premises in Lewisham Borough. We have a reputation for providing excellent patient care to a list of over 12,000 patients and as a friendly and supportive environment for staff. There are good transport links and plenty of on-site parking.

    Job description

    Job responsibilities

  • To assist and support the patient in an efficient and courteous manner in accessing the services of the practice.
  • To provide reception service that meets the need of the patient.
  • Front line reception duties, dealing with patients face to face.
  • General enquires and explaining practice procedures.
  • Dealing with telephone calls from patients, repeat prescriptions and any other queries.
  • Booking interpreters, transport, etc.
  • Maintaining the appointments system, to arrange appointments as per practice procedure.
  • Dealing with home visit requests.
  • Maintaining the system for issue of prescription, to organise prescriptions as per practice procedure.
  • To assist and support the clinical staff in the efficient running of the clinics and surgeries.
  • To provide clerical support within the Practice.
  • Maintain patient records and data sets, to ensure patient data and records are kept up to date (manually and on the computer).
  • To enter patient data on to the practice computer system (computerised and manual).
  • To liaise with hospitals and other agencies.
  • To adhere to the code of confidentiality at all times.
  • To adhere to practice protocols and procedures.
  • Liaising with clinical and non-clinical staff.
  • Dealing with orders, supplies, and deliveries.
  • To undertake training as specified by the Practice Manager.
    • Person Specification

    Qualifications

    Essential

  • GCSE grade A to C in English and Maths

    • Experience

    Essential

  • You will have excellent communication skills with a clear and polite telephone manner.
  • You will work in a polite, confidential and discreet manner, respecting patients at all times.
  • You will have experience of working with the general public, being sensitive and empathic in distressing situations.
  • You will be confident to work as part of a team and be able to think on your feet independently.
  • Strong IT and administration skills.

    • Desirable

  • Experience of working in a GP practice
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