Jobs
>
Shoreditch

    Quota-Carrying Customer Success Manager - london (shoreditch), United Kingdom - Guider

    Guider
    Guider london (shoreditch), United Kingdom

    2 weeks ago

    Default job background
    Description

    At Guider, we are looking for an enthusiastic Customer Success Manager to join our growing team. This role will be pivotal in ensuring our clients successfully integrate and find continual value in our solutions. As a Customer Success Manager, you will manage a diverse portfolio of client accounts and serve as the primary point of contact for any post-sales concerns. You will become an expert in Mentoring and Learning & Development and become your clients' sounding board on these topics.

    Responsibilities and Duties:

    • Work tirelessly to increase the value of our solutions to our customers. Reducing Time To Value (TTV) will eb a key metric for this role's success.
    • Onboard new clients, ensuring a seamless transition from sales to ongoing account management.
    • Develop customer relationships that promote retention and loyalty, ultimately enhancing customer lifetime value.
    • Work closely with clients to identify their business needs and challenges and ensure that our solution meets their business goals.
    • Provide insightful product feedback from clients to the product development teams.
    • Regularly monitor customer health metrics, prepare QBRs (Quarterly Business Reviews), and conduct regular check-ins.
    • Identify up-sell and cross-sell opportunities within your customer portfolio.
    • Collaborate with the support team to address customer issues promptly and ensure a high level of customer satisfaction.

    Qualifications and Experience:

    • 2+ years of experience in a customer success role within a SaaS environment.
    • Strong understanding of customer success principles, practices, and metrics.
    • Excellent communication and interpersonal skills.
    • Proven ability to manage multiple projects at a time while maintaining sharp attention to detail.
    • Experience with CRM software and digital tools.
    • Experience with Learning and Development, or working with Enterprise clients, an advantage

    Why Guider?

    • Unlimited Holidays. We expect you to take as many as you need.
    • Free drinks and snacks: Beer on tap, soft drinks, tea & coffee, and a fully-stocked snacks cupboard.
    • Barista: Every day, 9 am-3 pm, all free.
    • Hybrid working structure with 3 days per week in-office and 2 days from home.
    • MacBook with the accessories you need to do your job.
    • Fortnightly remote and IRL socials‍ with your awesome colleagues.


  • Airtable London, United Kingdom

    Strategic Customer Success Manager, EMEA (Français) · Ce poste est basé à Londres et nécessitera votre présence au bureau 3 jours par semaine. · Nous vous prions de bien vouloir soumettre toutes les candidatures en anglais. · Chez Airtable, nous sommes passionnés par la créatio ...


  • Iterable London, United Kingdom

    word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word ...


  • Findrs Recruitment Ltd London, United Kingdom

    **Customer Success Manager** · **UK (Fully remote)** · **£ Equity + Bonus** · It's easy to think that the hard work ends once you've landed a customer. In reality, the struggle to win your clients' hearts is only just beginning, and, over the last decade, cultural trends, custome ...


  • Corporate Recruitment Solutions London, United Kingdom

    **Job Title: Customer Success Manager** · **Location: London** · **Salary: Competitive** · About **Customer Success Manager** · My client is an award winning fintech lender who are disrupting the SME lending landscape. They have an end-to-end financial management platform allowin ...


  • Redimeer London, United Kingdom

    **Customer Success Manager | London | Remote | Salary up to £50k + Commission** · **Salary**: £50,000 + Commission & Benefits · **Location**: Remote with occasional travel into their London office · My client is looking for an experienced Customer Success Manager with recruitment ...


  • Corporate Recruitment Solutions London, United Kingdom

    **Job Title: Customer Success Executive (12 months FTC)** · **Location: London** · **Salary: Competitive** · About **Customer Success Executive** · My client is an award winning fintech lender who are disrupting the SME lending landscape. They have an end-to-end financial managem ...


  • Sphere Digital Recruitment London, United Kingdom

    **Customer Success Manager - MAdtech SaaS Platform** · **£35-45k plus 5-15% bonus** · **London/Hybrid** · **The Company**: · My client is a leading MAdtech platform providing the best advertising solution for local businesses worldwide no matter their size and scope and across mu ...


  • Taster London, United Kingdom

    Taster, qu'est ce que c'est ? · Taster est une FoodTech innovante dont la mission est de proposer aux gourmands du monde entier une variété de marques digitales de restauration emblématiques (et délicieuses) exclusivement sélectionnées en partenariat avec les chefs, les créateurs ...


  • ABR TALENT LIMITED Shoreditch, United Kingdom

    **Customer Success Manager required for leading digital Engagement platform** · Excited about new technologies with a keen interest in HR-Tech / MarTech and Video/Media? · Can you delight customers, becoming a trusted advisor, and providing strategic guidance to the businesses yo ...


  • Muso Kings Cross, United Kingdom

    Do you have at least 3 years experience working as a Customer Success Manager (CSM) in a SaaS company? Would you like to work with a company that provides the most complete and trusted view of global piracy, media consumption and demand? If so read on. · Here at MUSO we are looki ...


  • Sphere Digital Recruitment London, United Kingdom

    **Customer Success Manager - Sales Enablement SaaS Platform** · **£40-50k plus £15-25k bonus** · **London/Hybrid** · **The Company** · My client are a best in-class Sales Enablement SaaS platform powering the scale-up/start-up tech space They provide businesses with the access th ...


  • Noble Recruiting London, United Kingdom

    **Student Success Manager (BAME Awarding Gap Project)** · **Start: ASAP (5 month contract)** · **Location: WC1H9BT (Hybrid working - Thursday is the only office day)** · **Salary: £ £31.83 p/Hour** · **Our client**: · Our client is one of the largest Universities in the world and ...


  • City of Westminster London, United Kingdom

    **Customer Success Manager** · **_Are you an ambitious Customer Success leader looking for a new challenge?_** · **_At Westminster City Council the diverse needs of our residents are at the heart of our ambitions for delivering high-quality services and improving the city. Starti ...


  • Consult London, United Kingdom

    Consult are proud to be working alongside one of the UK's leading Dental Growth Agencies, an incredibly exciting organisation specialising in Business Development & ultimately, getting more patients into practice. · Due to fantastic growth within the business, an opportunity has ...


  • Lynx Recruitment Ltd London, United Kingdom

    I am currently recruiting for a **Customer Success Manager** for one of my leading unique human experience analytics companies. They are responsible for improving the impact their digital business has on employees and core business metrics suchas efficiency, wellbeing, equality, ...


  • F S People Southwark, United Kingdom

    With experience in client facing roles you'll be able to grow client relationships and be the first port of call of up to 100 valued accounts. Experience within financial services is preferred but not essential. · Some of the role responsibilities include: · - Maintaining and dev ...


  • Navis London, United Kingdom

    **Customer Success Manager** · **Whats in it for you?** · - 25 days annual leave · - Health Plan · - Life Assurance · - Flexible and Hybrid working · **Experience required**: · - Proven work experience as a Customer Success Manager or similar role · - Technical skills required, a ...


  • Rebel Recruiters London, United Kingdom

    Role:Customer Success Manager · Location:Shoreditch '' Hybrid '' No less than 3 days/week in the office · **Salary**:£40k - £50k + Bonus · You've been in Customer Success for a few years now. · Solving problems, ensuring retention, meeting evolving requirements and coordinating i ...


  • ReCulture London, United Kingdom

    * Customer Success Manager · - £35,000 - £40,000 + Bonus · - Liverpool or London (Hybrid working) · Customer Success Manager · What: Customer Success Manager · Where: London OR Liverpool (Hybrid working) · **Salary**: £35,000 - £40,000 + bonus · The company: · My client is one of ...


  • Kameo Recruitment Ltd London, United Kingdom

    **Salary**: £30,000 - £35,000 · **Hours of work**: Full-time, office based · **Company benefits**:Attractive Bonus Schemes, Performance Bonus, Company pension, Team excursions · Kameo Recruitment is recruiting for a tech-savvy, client-focused **Customer Success Manager**to take a ...