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Helpdesk Technician - United Kingdom - Park Lane Recruitment Ltd
Description
SC Senior Technician (Applications Support) (NS) UK - 21 May3 days ago Be among the first 25 applicants
Deadline Date:
Tuesday 21 May 2024
Requirement:
Senior Technician (Applications Support)
Location:
Northwood, UK
Full Time On-Site:
Yes
Time On-Site: 100%
Not to Exceed Rate: 46 EUR
Total Scope of the request (hours): 1050
Required Start Date: 1 July 2024
Required Security Clearance:
NATO SECRET
Duties And Role
Under the direction of the Section Head MSS (FSDM), the incumbent will perform duties such as the following:
Technician responsible for assisting in shore-based system administration services for a variety of command and control information systems in support of Maritime Command HQ (MARCOM) and NATO flagships (when in port), to include current NATO Maritime C2, Air C2, and Maritime situational awareness tools;
Provides expertise to install, configure and set-to-work servers on board NATO flagships;
Responsible for the day- to-day system administration of the hardware and software of the currently fielded version of supported systems;
Responsible for performing beta testing of new versions of supported systems software and providing appropriate feedback to the assigned System Manager;
Executes proper preventive maintenance plans under the guidance of senior section members;
Ensures all technical and service oriented documentation pertaining to assigned systems is prepared, properly stored and kept up-to-date. Ensures Configuration Control data is reported properly and in a timely manner;
Provides technical guidance on all assigned hardware and software to other technicians of the cell. Leads troubleshooting efforts on assigned systems as required;
Provides assistance with system fault resolution to the Centralised Service Desk;
Provides support of Flagship handovers for those nations involved in the Standing Naval Forces (SNF's). This may include deployment to the geographical locations at which the handovers are staged;
Provides assistance and technical advice to other staff of the CSU Northwood for all aspects of systems supported by the cell;
Maintains a close liaison with other technicians and engineers in the CSU Northwood;
Stays abreast of technological developments relevant to the area of work;
Performs other duties as may be required.
Requirements
Skill, Knowledge & Experience
The candidate must have a currently active
NATO SECRETsecurity clearance
Higher vocational training in a relevant discipline with 3 years post-related experience. Or a secondary educational qualification with 5 years post-related experience;
At least 5 year experience in administering, testing, and deploying applications at both the server and the user level;
At least 5 years recent experience with functional applications within a Windows and UNIX in a large scale service-oriented environment;
Knowledge of current Windows/UNIX operating systems and common Windows desktop applications;
Knowledge of database principles, experience in database administration and SQL;
Good knowledge and experience with the implementation and support of workstation and application virtualisation technology and techniques;
Experience in Incident and Problem Management;
Experience of working within a customer support environment;
Have a very good general working knowledge of IT hardware and auxiliary computer equipment, such as printers and scanners;
Knowledge of mainstream ICT technologies, such as Active Directory, Group Policy, MS Exchange, Antivirus, DHCP, DNS;
Experience of Configuration Management and Service Asset Management;
Prior experience of working in an international environment comprising both military and civilian elements;
ITIL Foundation certificate;
NATO Maritime C2 Systems training courses;
Knowledge of NATO responsibilities and organization, including ACO and ACT
Seniority level
~ Seniority level Mid-Senior level
Employment type
~ Employment type Contract
Job function
Job function Information Technology
Industries Staffing and Recruiting
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