Upgrade Engagement Consultant - Newbury, United Kingdom - 365 People

365 People
365 People
Verified Company
Newbury, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description

In exchange for your skills, passion, and determination we will offer you:

  • The support of a great team
  • A competitive salary and package
  • Training and career development, including access to our extensive online learning library to fuel your personal and professional growth, and develop your skills
  • Positive mental health initiatives, such as; Mental Health First Aiders, mindfulness subscriptions and Togetherall platform
  • Employee Assistance Programme
  • Healthcare cash plan
  • Electric car salary sacrifice scheme
  • The flexibility to work around your family life
- £250 equipment purchase allowance to help set you up for working from home

  • Be part of one or even several social clubs within our business such as Book Club, Film Club, Gaming Club, or even The Cat People
  • Last but not least, the opportunity for a starring role in our yearly Christmas video

Role overview and skills required:


As an Upgrade Engagement Consultant at The NAV | 365 People (TNP) you will be responsible for business development by engaging existing NAV | Business Central clients to modernise and improve their use of their ERP.

This is not a sales job - well it is, but in a very subtle way At TNP we pride ourselves on eliminating the generic 'sales' approach.

We believe if you look after people, know what you are talking about, provide good service and deliver value for money, then the sales side will look after itself.

The key to this role is having honest strategic conversations with customers to ensure they are fully informed about their upgrade options, so they can make the right decisions for their Business.

During these conversations, you will have the opportunity to showcase not just our technical capability, but also to represent TNP and our values of being a safe place for customers.


The ideal experience and knowledge required:

We know that you will bring lots of amazing skills that are not listed here, and what we really are looking for is someone that is Passionate about their Job, has a technical interest, and is happy to engage with customers.

You will be part of a team and will be encouraged to contribute and participate in the growth and development of the team.

Training and mentorship will be provided as standard

  • Bags of enthusiasm for learning and motivation for selflearning.
  • Confident relationship creator as you will meet grumpy people, shy people and also some shiny, happy people.
  • Technically curious.
  • Organised and efficient at managing time.
  • Good attention to detail and strong administrative capabilities.
  • Ability to prepare professional documentation.
  • Selfmotivated & Proactive.
  • Happy demoing and have conversations with customers.
  • Knowledge of Dynamics NAV and or Business Central
  • Excellent customer service skills.
  • A great sense of humourit helps
  • Confident in creating relationship that last.
  • Natural 'can do' attitude.
  • Personal attributes what we are looking for.

Personal attributes - what we are looking for:

We are looking for a motivated, committed, confident, and resilient person who is a good communicator, works well in a team, and is comfortable talking to people at all levels in the company.

They should be curious and show a willingness to learn and question. The person needs to be methodical, have attention to detail and a good work ethic. And a prerequisite, is someone personable with a great sense of humour that we at TNP are known for


Your responsibilities:


  • Establishing dynamic working relationships with Support, Delivery and Engagement Management team, to assist in both generating and delivering upgrade opportunities.
  • Keeping abreast of latest updates and technologies in BC, TNP software and related thirdparty solutions.
  • Day to day relationship management with clients during upgrade projects to ensure the customer is happy.
  • Sales to Project Handover management to ensure smooth project kickoffs.
  • Management of Pre-Sales upgrade process including presale demo planning and presentations.
  • Ensuring that we respond quickly to opportunities, follow up regularly, and that various internal opportunity management systems are kept uptodate.

TNP in a nutshell:


TNP serves 500+ customers and employs 300+ people who are passionate about using Microsoft technologies to solve very practical business issues.

We go to market as The NAV | 365 People and The Power People.


The NAV | 365 People specialise in the delivery and support of Microsoft Dynamics NAV and Dynamics 365 Business Central.

The Power People specialise in Microsoft's Power Platform, Microsoft Azure, progressive web app tools, and systems integrations.

Established since 2009, TNP were acquired in 2021 by Node4, a leading Managed Services Provider.

TNP continue to operate with the same strategies and have exciting growth plans with a focus on delivering the absolute best standard of customer service.


  • Department
  • The Engagement People
  • Locations
  • Newbury HQ
  • Remote
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