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Middlesbrough

    Housing Officer - Middlesbrough, United Kingdom - Rehability UK

    Rehability UK
    Rehability UK Middlesbrough, United Kingdom

    1 week ago

    Rehability UK background
    Permanent
    Description

    Driving licences is essential for this role as will be required to travel to services within Middlesborough.

    Minimum 2 years experience of support work and housing required.

    WHO ARE WE LOOKING FOR?

    Someone with:

    Relevant building maintenance experience
    A sound understanding of the main Health & Safety Regulations, including COSHH and risk assessment
    Good communication skills both written and verbal
    Create and maintain working relationships with residents, colleagues and visiting contractors
    Shares ideas with others to make improvements
    Keen to learn and improve own performance
    Committed to communicate with customers to understand their needs
    Will go the extra mile to help fulfil customers' needs
    Has a 'can-do' attitude to work
    Enjoys working effectively as part of a team

    WHAT WILL YOUR ROLE INCLUDE?

  • To provide advice to tenants in form of sign posting on local amenities, schools, GP Surgeries, etc. to ensure tenants settle in well and make use of community amenities in the area.
  • To provide tenants support with moving in ensuring that Welcome and Starter packs are provided accordingly and to support the tenants with the registration for utility bills.
  • To assist the Housing Manager and Maintenance Officer to achieve void turnaround targets for repair works and to manage the pre-void and occupation process.
  • To ensure that each end of tenancy and new letting is completed in line with administrative and legal and contractual requirements.
  • To work closely with the Local Authority's Housing Officer to ensure that tenants and others understand the rights and responsibilities as expected.
  • Where necessary to escalate potential breaches of tenancy to the Local Authority's Housing Officer and support to enforce the conditions of tenancy where required.
  • To carry out regular Estate Inspections, monitoring cleaning, grounds maintenance, repairs and maintenance, liaising with colleagues and others to improve the quality of the environment and ensure good conditions are met.
  • To assist the Housing Manager and others with identifying, reporting and monitoring repairs and maintenance within the designated patch.
  • To complete minor maintenance jobs where required to avoid delays and to ensur the property is kept in good condition.
  • To attend internal and external meetings as required. Time off in lieu is available for attending meetings outside of normal office hours.
  • To deal effectively with complaints in line with Ezzi Lettings Solutions' procedures, managing each through to completion whilst supported by the Housing Manager.
  • To provide advice on Anti-Social Behaviour ensuring this is escalated internally and externally when required.
  • To ensure that Statutory Safety checks are completed as required and that records are maintained appropriately.
  • To comply at all times with Ezzi Lettings Solutions' legal, contractual and regulatory responsibilities in relation to the above duties.
  • To be aware of and comply with all current policies, procedure and guidelines.
  • To ensure that record keeping, monitoring and administrative systems are kept up to date and accurate in accordance with procedures.

    • Here's what you get from working for us:

  • Commitment to high-quality support, training and continued professional development.
  • Opportunity to complete your apprenticeship in health and social care
  • Refer a friend payment scheme which is £ bonus if working with us personally for over 6-month period.
  • Competitive rates of pay
  • Opportunities to progress through our personalized career paths into more senior and management roles
  • Free training to help develop and enhance your skills
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