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Haverhill

    Office Support Coordinator - Haverhill, United Kingdom - Prime Appointments

    Prime Appointments
    Prime Appointments Haverhill, United Kingdom

    1 month ago

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    Description

    A client of ours in the Haverhill area are recruiting a Office Support Coordinator to join their team. This is a full-time permanent position working Monday - Friday 8.30am - 5.00pm (37.5 hours) and paying 25, ,500 per annum depending on experience.

    Key Duties include but are not limited to:

    • Develop professional relationships with internal and external customers.
    • Process all sales orders through the ERP system.
    • Ensure effective scheduling of installation work, ensuring that all issues have been covered.
    • Make Finance aware of all products and services that can be invoiced.
    • Liaise with Finance and Service to ensure that all Service contracts are invoiced.
    • Ensuring customers are updated on work performed.
    • Prepare quotes for the Sales Team.
    • Prepare appropriate Scope of Works and Method Statements to accompany each sales order.
    • Support the Installation engineers and contractors on a day-to-day basis, escalating any issues.
    • Communicate changes to costs and delivery time, advise the need for increased order cover where necessary.
    • Ensure compliance with all self-verification requirements and processes.
    • Work with the Procurement team to request additional sub-contracted resource.
    • Ensure compliance with the Working Time Regulations and escalate any potential issues.
    • Identify process improvements.
    • Identify and escalate installation resource issues.
    • Ensure that all required products have been ordered and dispatched to the relevant customer / engineer.
    • Update work on the relevant computer system to ensure engineers have visibility of their workload.
    • Ensure that all call related administration tasks are completed by the engineers.
    • Ensure that all travel arrangements are in place for engineers as required.
    • Administer the Install Engineer holiday, sickness and unavailable days process, in conjunction with the Office Support Team Leader.

    Skills and Experience required to be considered for this Office Support Coordinator position:

    • Excellent communication skills.
    • Experience within an Admin and Secretarial role essential.
    • Highly organised.
    • Strong sense of initiative and ownership.
    • Professional approach.
    • Ability to build good relationships.
    • Proficient within MS Office especially in Word and Excel.

    Great Benefits to working for this company include:

    • Free car parking
    • Small break room with free tea/coffee and vending machines.
    • 26 days holiday + 8 bank holidays
    • Pension (3% company/5% employee).
    • Life Insurance (3 x times salary).

    If you feel like you meet the above criteria & would like to be considered for this Office Support Coordinator position, please apply with your CV and contact Abi at Prime Appointments for a confidential chat.

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