Complaints & Feedback Assistant - Children & - London, United Kingdom - Hackney Borough Council

Hackney Borough Council
Hackney Borough Council
Verified Company
London, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Are you passionate about making a difference in the lives of children and families? Are you keen to ensure that families who have social care involvement in their lives have the opportunity to share how they feel about this and have a space to raise positive and negative feedback? If so then the position of the Complaints and Feedback Assistant within the London Borough of Hackney's Children and Families Quality Assurance and Improvement Service may be for you.


This is an exciting time to join Hackney Children and Families Service and the recently remodelled Quality Assurance and Improvement Team which monitors and aims to improve service delivery for the children and Families we work with as we strive towards excellence.

Hackney Children and Families vision and mission statement is focused on improving outcomes for children and we are looking for someone who wants to be part of this important work.

The Quality Assurance and Improvement Team is made up of four hubs:
Quality Assurance; Workforce & Practice Development; Complaints & Feedback; and Project & Service Improvement.


We are looking to recruit an experienced Administrator to join our team within the context of the Complaints & Feedback Hub.

You will be the first point of contact for all Children and Families Service complaints and Local Government and Social Care Ombudsman (LGSCO) enquiries from children, young people and families.

You will provide high quality administrative support related to all elements of the complaints and feedback processes within the Children and Families Service.

This includes supporting the development and implementation of systems to track information and enable analysis of information. You will also support an effective and flexible programme to regularly gather feedback from children, young people and families.


We are looking for a highly organised individual committed to working effectively to bring about positive change for children and families.


There is no better place to work in London than Hackney; we have great pride in our borough, our communities, and our services.

Hackney is one of London's most vibrant and diverse boroughs.

It's one of the most sought after areas to live in London with good schools, parks and local amenities, as well as great transport links and vibrant and diverse communities.


The recruitment process is anonymous. Therefore, we do not accept supporting statements or CVs.

Interview/assessment date:16 May
2023


We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved.

In order to achieve this, we look for people who are:
Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.

Salary - Grade

  • GBP £35,223 to £36, SO
  • Contract Type
  • Permanent
  • Contracted Hours
  • Full Time 36 hours per week
  • DBS Required
  • No
  • Department
  • Children & Education
  • Service
  • Children & Families Service
  • Closing date
  • 25/04/2023
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