- Excellent phone manners and overall communication skills
- Telesales experience is advantageous
- Ability to understand customer needs and meet these
- Tenacious and diligent, able to follow a problem through to resolution
- Good computer skills including using Word and Excel
- Basic accounting knowledge would be an advantage
- Attention to detail
- Ability to work independently and in a team environment
- Able to take ownership and deliver exceptional customer service
- Autonomy, confidence in making decisions, and ensuring the customer is at the heart of them.
- The ability to adapt to change positively.
- Dealing with general customer enquiries and booking service and installation appointments.
- Stock management, including ordering the parts required for installation/service jobs
- Keeping our customer accounts up to date with the latest updates from 3rd party suppliers
- Diary management to ensure smooth flow of services by our field engineers, taking into consideration customer expectations and engineer travel times
- Dealing with customer calls regarding updates to their orders
- Following up on non accepted quotes with customers
- Placing orders with suppliers
- Advising customers on our range of water softeners and drinking water filters,
- Ad hoc administrative tasks (including data processing and managing the company's social media page.
- Occasional planning of promotional activities.
- Always looking for lead gen opportunities in the area to increase customer base and drive growth
- Effective organisation is key to efficiently managing the Hitchin and Harpenden stores. maintaining a well-organized shop front, with salt and other items appropriately placed/stalked and sorted for easy retrieval
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Sales & Operations Co-Ordinator - Haverhill, United Kingdom - Harvey Water Softeners
Description
About Us:
With 40 years of experience, Harvey Water Softeners is the UK market leader in the manufacture and retail of domestic water softeners. At our factory in Old Woking, we have a full production and R&D facility, both of which sit alongside our head office. We invest heavily in our people and are proud to champion a coaching culture underpinned by our shared values. Our factory is currently undergoing modernisation to incorporate world-class manufacturing and the best-in-class tools and equipment to make our great product. We aren't hanging around - sales are storming, and we need great people to join our fantastic team and continue to fuel momentum within our business.
Purpose of Role:
We are looking for an enthusiastic and friendly sales and operations coordinator to join our growing team. Working within our Haverhill office you will support our customers with queries relating to the installation of their water softeners. You will be responsible for supporting our team of water softener installers and will help manage their diaries to ensure we are able to install softeners for our customers promptly. You will also arrange visits for our sales team who survey and quote for potential new customers. As a Sales and Operations Coordinator, providing our customers with prompt appointments will be key. You will provide administrative support to our team and will support the team in their mission to provide the highest possible levels of customer service. The role also involves basic accounting like invoicing and procurement.
Skills/Experience Required:
Main Duties to include:
Benefits:
· 25 days annual leave
· Pension scheme
· Performance related monthly bonus scheme
· Wellbeing Programs – Your wellbeing is important to us
· Access to ongoing learning and development through our online learning platforms
Working Hours:
Mon to Fri – office hours 9:00am – 5:00pm
