Medical Secretary - Welwyn Garden City, United Kingdom - East and North Hertfordshire NHS Trust

Description

Job overview

We are recruiting for a Medical Secretary - Diabetes & Endocrinology who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

East and North Hertfordshire NHS Trust is a community which prides itself on providing the highest standard of healthcare services to our patients.

We are looking for a candidate who has excellent communication and organisational skills and the ability to prioritise workload. The successful candidate must have excellent interpersonal skills and confidence to deal with a wide range of matters with tact and diplomacy.

The candidate must have a strong background in PA administrative work, with good keyboard and typing skills and use of Microsoft Word. NHS experience would be desirable but not essential if there is a proven record of secretarial skills.

Our Values are Include, Respect and Improve. It is important that you understand and refer to our values during your recruitment process and beyond

Main duties of the job

To act as point of contact for patients and medical staff on behalf of the consultant and their team ensuring that all enquired are answered with skill, sensitivity and in a courteous and professional manner.

To be responsible for the provision of an efficient, comprehensive personal assistant and administrative support service to the Consultant/s and any other members of their team/s.

The post holder will be required to work independently using their own initiative and must apply a high degree of confidentiality to all aspects of their work.

To undertake these duties without direct supervision, working within broad procedural guidelines.

Working for our organisation

At East and North Hertfordshire NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:

• The Lister Hospital, Stevenage

• New Queen Elizabeth II (New QEII), Welwyn Garden City

• Hertford County, Hertford

• Mount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.

We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Detailed job description and main responsibilities

Please see the attached Job Description and Person Specification information pack for further detailed information regarding this role

Person specification

Experience

Essential criteria

• Demonstrable secretarial and administrative experience
• Managing appointments and diaries
• Handling telephone enquiries

Desirable criteria

• Recent medical secretary experience
• NHS experience
• Patient administration experience

Qualifications/Training

Essential criteria

• Educated to minimum GCSE level or equivalent

Desirable criteria

• AMSPAR Medical Secretary Diploma RSA III Pitman or equivalent secretarial qualification
• Evidence of continuing development

Skills

Essential criteria

• Excellent communication and presentation skills
• Excellent verbal/written and interpersonal skills
• Excellent typing, keyboard and audio-typing skills
• Ability to work independently and as part of a team
• Methodical and able to prioritise own workload
• Ability to adapt to change
• Ability to work well under pressure
• Confidentiality and sensitivity of approach
• Initiative and Flexibility
• Awareness of limitations of experience and role

Desirable criteria

• Comprehensive understanding of patient needs

Knowledge

Essential criteria

• Computer literacy including Word, Excel, Access &Email
• Internet literacy including research tools and outsourcing

Desirable criteria

• Organisational structures
• Lorenzo
• CIPTS or database knowledge
• Medical terminology

Other Requirements

Desirable criteria

• Ability to travel easily between Trust Sites

Our values

We want our staff to believe in, demonstrate and live our values in everything we do.

Include
We value the diversity and experience of our community colleagues and partners, creating relationships and climates that provide an opportunity to share, collaborate and grow together.

Respect
We create a safe environment where we are curious of the lived experience of others, seek out best practice and are open to listening and hearing new ideas.

Improve
We are committed to consistently delivering excellent services and continuously looking to improve through a creative workforce that feels empowered to act in service of our shared purpose.

Committed to our Community

East and North Hertfordshire NHS Trust is committed to equality, diversity and inclusion for all job applicants, staff, patients and the wider community. We want to create a workforce which represents the communities we serve. We are on a journey to become a more inclusive organisation and we welcome applications from everyone regardless of their background. In particular we encourage applications from candidates with disabilities, and candidates from Black, Asian and Minority ethnic (BAME) backgrounds who are currently under-represented in various parts of our workforce .

We understand the importance of balancing work and home life. We are committed to support flexible working for our staff wherever possible and all our employees are given the opportunity to discuss potential for flexible working.

We are proud to be a Disability Confident employer and achieved our status in 2019.

We will remove barriers that prospective candidates might face at any stage of our recruitment process. If you have a disability and would like the advert in an alternative format, or would like to talk about how we can adjust the interview process to best support you, please contact us by emailing

We are also proud to support our UK armed forces by supporting Reservists, Cadet Instructors, Veterans and military spouses/partners into employment and offering supportive policies that value their contribution to the community and to our Trust.

We are committed to being a carer-friendly environment, addressing the complex needs of families with caring responsibilities. In partnership with Carers in Hertfordshire, all our working carers have access to support from recruitment. We are also a member of Carers UK, providing resources to make balancing work and caring easier. Our approach is inclusive, recognizing diverse challenges and creating a supportive environment where carers feel valued.