- Being the primary customer contact point
- Logging calls, resolving issues, and managing them to closure
- Responding to help desk tickets and following up proactively
- Addressing automated alerts
- Solid macOS and PC support background including troubleshooting and software installations
- Knowledge of networks and servers
- macOS and Windows systems
- Proficiency with JAMF or similar management platforms
- Experience with Office 365 or Azure
- Excellent telephone etiquette
- Strong problem-solving skills
- Readiness to learn new technologies and products
- Supportive attitude towards colleagues
- Ability to work independently and collaboratively within a team
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MacOS and Windows IT Support Analyst - Kingston Upon Thames, United Kingdom - Eligo Recruitment
Description
macOS and Windows IT Support Analyst
This opportunity is perfect for a 1st line Support Technician with expertise in macOS and Windows IT support looking to join a dynamic team. Working alongside skilled technicians, you will have access to continuous support, training opportunities, and the chance to obtain professional certifications including Jamf. It's a fast-paced role where you'll constantly learn and evolve, with ample room for career growth.
Main Purpose of the Role:
We seek a macOS and potentially Windows IT Support Analyst to handle customer calls, providing first-line and possibly second-line support. Responsibilities include in-house installations, equipment additions to inventories, and appropriate call escalations. Expect a diverse workload dealing with various clients and technologies.
Your Key Responsibilities:
Expectations and accountabilities may evolve over time, and job holders are anticipated to undertake duties fitting this role's nature and scope.
Person Specification:
Essential Experience:
Desirable Experience with:
Your Skills/Capabilities/Personal Attributes:
Looking for a role in macOS-focused IT but this isn't the perfect fit? Anne Rooke, a prominent Mac IT Technical Recruiter specializing in macOS and Cross-platform Mac/PC IT support roles, offers various opportunities through Eligo Recruitment, ranging from 1st to 3rd line positions. Roles include System and Network Administrators, Field Engineers, IT Consultants, and Managers. Key skills sought after are macOS, Jamf, G Suite, Salesforce, VOIP, and Bash scripting. Connect with us for a confidential discussion on securing an ideal macOS IT role. Anne Rooke - macOS IT Recruiter - Specialized in Mac IT Recruitment
