Jobs

    Learning & Development Manager - Contact Centre - Manchester, United Kingdom - Sopra Steria

    Sopra Steria
    Sopra Steria Manchester, United Kingdom

    1 week ago

    Sopra Steria background
    Description
    Do you want to add value on a day to day basis?

    Following a successful contract win in late 2023 from one of the UKs largest and most trusted financial service providers, we will provide both contact centre and administrative solutions to help assist its 25 million customers.

    Specifically, we will be supporting the end-to-end customer journey, right from the moment they are looking to open an account with the provider, to the time they need to get in touch to make any amendments or close an account.

    Whatever the type of query, we will be there to assist them in whatever way we can; either online, by phone or by post and in doing so, delivering the best experience we can.


    As a member of the account team, youll support developing a culture that is both customer and outcome obsessed, by motivating, supporting, coaching, and leading teams to exceed, rather than meet expectations in all they do.

    Youll play a key role in delivering some key components of our successful bid, working with the Customer Experience and Insights and Excellence leadership teams and wider business to promote, establish and improve a wide range of different functions.

    The role will need to be visible across a handful of sites, located across the North of England to gain access to the contact centre sites.

    What will they be doing?
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