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IT Service Service Desk Support Technician - Manchester, United Kingdom - AccessPay
Description
Service Desk AnalystApplication Deadline: 31 May 2024
Department:
Operations
Employment Type:
Full Time
Location:
Manchester
Compensation:
£22,000 - £25,000 / year
Description
Handling incoming queries providing first-line support interaction for our customers in line with our customer's core business hours, Weekdays Mon – Fri, 08:00 – 18:00 (Out of hours support on rotational basis between 18:00 – 22:30).
Our employees live by our company values:Always Learning :
Our team are a naturally inquisitive bunch, always striving to become experts in our field. We are committed to sharing knowledge and skills with our colleagues and customers. AccessPay provides an environment that fosters personal development and professional growth for all of our people.
Supportive :
Helpfulness sits at the heart of our culture – when we win, we win as a team. We agree on shared goals, collaborate constantly, and drive relentlessly in pursuit of those goals. We also understand the importance of fun, both working hard and celebrating our successes.
Driven to Achieve:
We are passionate and energetic – whatever the mission. When we encounter challenges we show courage, resilience, and initiative to overcome them.
Committed to Excellence:
Through our technical prowess, creativity, personal integrity and accountability, we deliver exceptional outcomes and exceed expectations time and time again.
Committed to Excellence:
Through our technical prowess, creativity, personal integrity and accountability, we deliver exceptional outcomes and exceed expectations time and time again.
Key ResponsibilitiesActing as the first point of contact for customers
Take ownership of queries, diagnosis, investigation, and resolution, escalation to second and third line when required.
Creating and updating training materials
Post release testing
Carrying out proactive customer success outreach
Implementing some of our new BACS customers
Working to customer deadlines and SLA's
Skills, Knowledge and Expertise
Excellent customer service skills
Strong communication skills
Analytical and logical problem-solving approach
Previous experience in a similar service desk or shared service environment would be advantageous.
Zendesk
Atlassian
Jira
Benefits
~ You will be entitled to 25 days' holiday + 8 bank holidays increasing with length of service.
~ Birthday off work
~2 Volunteer days a year.
~ The option to purchase additional days holiday.
~ We operate a contributory pension scheme which you will be auto-enrolled into from day one of employment.
~ Free Gym Membership with Pure Gym or Wellbeing Allowance
~ Enhanced maternity, paternity, and adoption leave
~ Share option scheme after probation
~ Cycle to work scheme after probation
~ Health cash plan
~ Free breakfast & lunch food when in the Manchester office
~ Discounted Parking in Manchester
~ Access to training – both internal and external
Check out our Company page on the Great Place to Work website:
Working at AccessPay | Great Place To Work UK
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