Head of Field Quality - Leeds, United Kingdom - Garolla Garage Doors

Garolla Garage Doors

Verified Company

Leeds, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Garolla is the UKs #1 electric garage door provider, operating through a network of c. 130 franchisees. Our mission at Garolla is to be the #1 recommended by Customers, Franchisees and Employees. Garolla is undertaking a bold and exciting growth strategy to ensure we continue to delight our customers.

Role & Responsibilities

Best practice and processes
Define and document best practice for installs
Own the installs/procedures elements within the Operating Manual
Create field QC processes and inspection processes
Assess network ability to handle sectional and larger doors / future product range
Provide training / retraining as needed, as well as owning future new joiner training plan
Manage remedials and costs
Report on the nature and cost of remedials, and parts used
Ensure remedials are being closed down in timely manner
Produce and own weekly reporting
Assess competency of franchisees to pick up remedial work, and liaise with commercial team on their capacity
Monitor remedials by franchisees, to review who is over and under indexing on issues / the nature of those / usage of parts
Responsible for franchisee van stocks and replenishment process
Product and process improvement Ensuring returned parts are analysed with a positive feedback loop established
Use data and insights to feed into continuous improvement with product and factory / QC processes
Contribute to NPD process using field feedback to assist in product development and new policies
Leadership Manage 56 National Engineers to support execution of this plan

Key skills

Strong aptitude to understand product and door fitting
Good technical capability
Analysis analytical skills to review remedials, performance, spend (supported by finance)
People management to lead team of 5, define daily and weekly processes and drumbeat
Process oriented, with ability to map and document best practice
Liaise with various departments within the business (for data/insights), and to influence franchisees

In return