Head of Acute Service Delivery - London, United Kingdom - Acacium Group

Acacium Group
Acacium Group
Verified Company
London, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description

Head of Acute Service Delivery

Xyla Elective Care (part of Acacium Group)

Permanent, Full Time (Monday to Friday 9am-5:30pm)

Homebased with national office attendance when required

£50,000 - £57,000 DOE plus up to 20% bonus

Unlock your potential:


We have an exciting job opportunity for a Head of Acute Service Delivery will be responsible and accountable for the day-to-day management and delivery of all acute contracts across the UK.

Through the people management of the 3 Service Delivery Managers.

Empowering and overseeing this team you will ensure all services are well led, safe, effective, and performing for our customers, and the contracted quality, operational and commercial KPIs are being delivered.

You will be responsible for all commercial reporting activity across our acute services including forecasting, activity/cost analysis and month end reporting and billing


Part of Acacium Group, Xyla Elective Care is a leading specialist in the provision of echocardiography and cardiac rhythm analysis services.

Every aspect of our pioneering clinical support service is designed to increase capacity, efficiency and quality across the cardiac diagnostics industry.


Everyday you will...

  • People management responsibility for the Service Delivery Managers, through regular on the job coaching, monthly 121's setting SMART objectives, and reviewing performance metrics.
  • Oversee a diverse portfolio of clinical insourcing services into customers, allowing the highest clinical and operational standards are always met. Providing leadership and accountability ensuring our insourcing operating model is implemented and continually improved upon using data to drive improvements.
  • Conduct regular delivery review meetings with relevant stakeholders to review clinical and governance performance and prevent financial and operational inefficiencies, enabling the team to consistently deliver high levels of patient and client satisfaction whilst ensuring all services are well led, safe and effectively.
  • Ensure all contracts are being delivered in line with commercial expectations, as per our contractual pricing, by ensuring an accurate and robust billing process is adhered to, alongside weekly cost monitoring and analysis of weekly payroll costs.
  • Have effective strategies for ongoing engagement with clients to monitor performance against operational KPIs and client satisfaction, to extend and increase contract duration and scope.

What's in it for you?

  • Dedication to developing you and your career
- we can give you the tools, guidance and support you need to be successful in your career

  • Unrivalled career opportunities that come from being part of a global group made up of over 20 healthcare, staffing and life sciences businesses
  • Opportunities to enhance your experience and skillset by moving across the global organisation
  • Workplace pension scheme
  • Opportunities to work from home offering flexible working
  • Gym flex
  • Reward Portal, offering discounts on shops, restaurants, bars and cinemas
  • Free flu vaccinations
  • Cycle to Work scheme
  • Health Assessments and Dental Insurance
  • Life Assurance, Critical Illness Cover and Private Medical Insurance
  • Annual parties and an annual company holiday for top performers

Join us and make a difference


If you want to join a global, marketing-leading organisation who are committed to the human side of business, then look no further.

Acacium Group is a global healthcare solutions partner offering staffing, managed services and innovative delivery models to health and social care systems and the life sciences industry.

We are a business with scale, leading digital capabilities and a strong financial profile, with a vision to be the leading global healthcare solutions partner.


We are powered by the best people and have an unrivalled and diverse range of capabilities, all while incorporating our company values into everything we do -
Putting People First, Always by your Side, Driven by Excellence.


Join us and play a key part of shaping the future of society and improving people's lives


To thrive in this role, you must have...

  • Experience working as a General/Service Manager in a ideally in an acute healthcare setting whereby you had direct line management responsibilities
  • Involvement in
    working with clients in setting up contracts and services
  • Prior leadership skills in budget setting, forecasting and budget management with an ability to prepare reports, data sets, writing business cases and delivering presentations to key stakeholders
  • Good knowledge of RTT, Access Targets and current commissioning landscapes

Our Inclusion Commitment:


  • We are passionately committed to being a truly inclusive and diverse company
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