Helpdesk Advisor - Harrogate, United Kingdom - Context Recruitment
Description
Helpdesk Advisor
Fantastic opportunity to join an exceptionally high-calibre and growing IT service provider as Helpdesk Advisor.
You will be responsible for providing exceptional customer service by supporting the business's award-winning range products and services.
You will provide first line customer service support, serving as the first point of call for end users when they require basic technical assistance.
While an interest or experience working in a technology focussed role would be beneficial, it is not a requirement and full training will be provided.
Role Responsibilities
- First point of contact for all inbound customer calls received into the main support number(s). Providing daytoday support to the enduser base
- Escalate unresolved issues to 1st/2nd line support
- Responsible for ensuring incident reports/queries are properly logged in the ITSM (IT Service Management), tool
- Ensure excellent customer service
- Manage requests for changes
Experience
- Excellent customer service skills
- Strong desire for a career within IT
- Proficient at a basic level using IT hardware e.g., computers & printers
- Good admin skills, ensuring key notes are taken and organised accordingly
- No experience needed however, you will have good basic IT skills
In return our client is offering a competitive salary of up £22,000 (Hybrid working)
Salary:
£17,904.93-£22,000.00 per year
Benefits:
- Company pension
- Onsite parking
- Work from home
Education:
- GCSE or equivalent (preferred)
Experience:
- Customer service: 1 year (preferred)
Work Location:
Hybrid remote in Harrogate, HG1 1QS
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