- Key Responsibilities:
- Be the customer advocate, understanding their needs and expectations.
- Devise effective retention strategies using data insights.
- Analyze churn patterns and address attrition risks.
- Lead and motivate the team to meet retention goals.
- Create initiatives to win back customers.
- Collaborate with various departments to streamline efforts.
- Monitor important KPIs for retention and satisfaction.
- Stay updated on industry trends and implement best practices.
- Requirements:
- Proven experience in customer retention, preferably in telecom.
- Strong analytical skills for deriving insights from data.
- Inspire and empower the team towards success.
- Excellent communication skills, both written and verbal.
- Effective problem-solving abilities.
- Passionate about delivering outstanding customer experiences.
- Hybrid work model with offices in Bath.
- Salary up to 45k based on experience.
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Customer Retention Manager - Bath, United Kingdom - Context Recruitment
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Description
Customer Retention Manager
Exciting opportunity for an experienced professional to join a top Telecommunications Provider on a permanent basis.
This company is on a consistent growth trajectory, organically and through acquisitions.