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    Customer Retention Manager - Bath, United Kingdom - Context Recruitment

    Default job background
    Telecommunications
    Description

    Customer Retention Manager

    Exciting opportunity for an experienced professional to join a top Telecommunications Provider on a permanent basis.

    This company is on a consistent growth trajectory, organically and through acquisitions.

    • Key Responsibilities:
    • Be the customer advocate, understanding their needs and expectations.
    • Devise effective retention strategies using data insights.
    • Analyze churn patterns and address attrition risks.
    • Lead and motivate the team to meet retention goals.
    • Create initiatives to win back customers.
    • Collaborate with various departments to streamline efforts.
    • Monitor important KPIs for retention and satisfaction.
    • Stay updated on industry trends and implement best practices.
    • Requirements:
    • Proven experience in customer retention, preferably in telecom.
    • Strong analytical skills for deriving insights from data.
    • Inspire and empower the team towards success.
    • Excellent communication skills, both written and verbal.
    • Effective problem-solving abilities.
    • Passionate about delivering outstanding customer experiences.
    • Hybrid work model with offices in Bath.
    • Salary up to 45k based on experience.


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