- We're looking for someone with positivity, enthusiasm and a passion for great customer service.
- We need people to work and communicate effectively as part of a team.
- We are always looking for confident and hardworking individuals.
- Genuine and honest people will excel with us.
- Customers can contact us if they want to buy something or if they have a problem. In either case we treat every customer with a sense of fairness and individuality.
- Effectively engage with customers via our live chat services.
- Deal with service related queries through various social media platforms including WhatsApp and Facebook Messenger.
- Deal efficiently and professionally with customers via phone and email.
- Help our high street stores with any problems or queries.
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CX Team Member - Livingston, United Kingdom - Schuh
![Schuh background](https://contents.bebee.com/companies/gb/schuh/background-jhgW0.png)
Description
CX Team Member
schuh Head Office Livingston1 Neilson Square
Deans Industrial Estate
Livingston
EH54 8RQ
Permanent
Full-Time NEW
About the role
We have the opportunity for Full-Time staff to join our Customer Experience Team at our Head Office in the schuh customer experience department. The role is 37.5 hours per week (5 days over 7). Our office is currently open until 8pm Monday to Friday, 10am to 5pm on a Saturday and 11am to 5pm on a Sunday (these hours will increase during peak trading periods).
This is a fast paced environment where the customer always comes first. We believe every customer should leave us thinking WOW As a company we lead the way with our customer service effort and believe this is what sets us apart from others. So if this is something you are interested in, full training will be provided – we want to hear from you
The Person:
The Role:
Training for the position requires working shifts in the office therefore candidates must be able to travel to our Livingston Head Office. There is the possibility of future progression opportunities within the department.
#INDLP
About the location
Neilson Square is the home of our original warehouse and distribution centre, as well as many head office functions. Situated in Livingston, our site is in-between Edinburgh and Glasgow and very easily reached by car and public transport.
Apprenticeships
Clicking the link below will take you to an external site to apply for this apprentice vacancy