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    Customer Advisor Training - Telford, Shropshire, United Kingdom - AMP Clean Energy

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    Description

    Here at AMP, we are committed to supporting the energy transition by funding, developing, and delivering flexible energy solutions and helping businesses decarbonise.

    Our mission is to create a smarter energy future. We are relentless in our focus on tackling the central challenge of our age - the energy transition.


    We have a fantastic opportunity for a Customer Service Advisor to join our internal Sales Team based within our Telford operations hub.

    Being the first point of contact for all customers, providing an efficient and courteous service over the phone and via email
    Taking sales orders via incoming calls, setting up new accounts, managing customer experience from initial contact through to delivery of goods
    Ensuring all customer queries / complaints are logged on to the CRM and to update and accurately record and retrieve customer information from computer systems and CRM
    Providing quotations for new / existing customers from company pricing matrices, trying to secure all business and signing said customers up to a relevant contract

    Working through defined process with credit control to ensure all accounts are in line with the agreed payment and credit limits.

    Managing and monitoring the allocated region key accounts in line with key account and area strategy and processes

    Experienced in delivering administration support within a fast moving and demanding operational environment our successful candidate will also demonstrate the following knowledge, skills and experience:

    Customer service experience
    Demonstratable experience using CRM and Pipelines
    Strong organisational and administration skills
    Excellent Microsoft Office skills
    Experience of Account Management is desirable but not essential


    You'll receive, ongoing training and development, be encouraged to work towards relevant accreditations and be able to map out a clear journey of progression within your role.

    26 days annual leave entitlement plus 8 days for public holidays
    Life Insurance
    Employer pension contribution
    Healthcare Cash Plan
    Access to advice, counselling, and support
    Access to GP services
    Shopping and lifestyle discounts
    Discounted gym membership

    Competitive salary to be discussed at interview.

    Hours of work:
    Monday to Friday 08:30 -17:00/ 08:00-16:30 (on a rota alternate weeks), 30 minutes unpaid lunch

    Contract Type:
    Permanent


    If you require reasonable adjustments due to a disability or long-term health condition during the application or onboarding process, please contact us at .

    We're here to support your journey.


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