Technical E-commerce Manager It - Cheltenham, United Kingdom - Commercial Limited

Commercial Limited
Commercial Limited
Verified Company
Cheltenham, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

The role


As a Technical E-Commerce Manager, you will be the main point of contact for all things E-Commerce within Commercial Group, working closely with our clients, technical and operational teams.


As part of Commercial's ambitious growth and development plans, you will deliver on some truly exciting changes and projects, right from project initiation.


Your responsibilities as a Technical E-Commerce Manager will be:

  • Scope and document ongoing system functional projects and improvements
  • Test and deploy functional projects and improvements
  • Maintain our online catalogue and integration with 3rd parties
  • Aid business users in the effective use of the Ecommerce platform
  • Providing overall support on all E-Commerce issues
  • To investigate and report any operational/technical issues that arise
  • Investigate and resolve customer functionality/data issues
  • Assist in prioritising issues of varying severity through the Support Desk System
  • Act as a 3rd Line and 2nd Line support when troubleshooting issues when required
  • Ensure Customer Service Level Agreements are met or exceeded
In addition to the responsibilities of your role as Technical E-Commerce Manager, you will also be involved in the following:

  • Analyse data contained in databases and identify data integrity issues with existing solutions
  • Participate in Helpdesk review meetings with the Business Systems/Internal IT team
  • Actively participate in all IT Projects
  • Continuing your professional development by keeping up to date with the latest technologies

About you

  • You will be technically minded and have a keen interest in E-Commerce Management
  • Demonstrate a proven track record of working with a range of E-Commerce platforms
  • You will demonstrate that you have previously supported and developed multiple Content Management Systems
  • You will be of an advanced Excel level with the understanding and knowledge of complex formulas, VLOOKUPs and Pivot Tables
  • You will be of an analytical nature and enjoy collating and analysing data on a regular basis
  • Excellent communication skills with the ability to adapt your approach in order to communicate effectively in a crossdivisional organisation
  • You will be meticulous and well organised with an ability to work on your own initiative as well as a team
  • Understand the importance of prioritisation and demonstrate a proactive approach to meeting preagreed deadlines
A deep knowledge and experience of the following would also be desirable:

  • Microsoft SQL Server
  • Transact SQL (T-SQL)
  • HTML 5, CSS, JavaScript
  • XML Data
  • Web design, marketing or general design
  • Mobile App Support and development

About us


We are proud to be a successful, purpose-driven organisation that is on an exciting journey to achieve an annual turnover of £100m by 2025.


We are a Business Services Group made up eight divisions; Office Supplies, Managed IT, Managed Print Services, Smart Technologies, Technology, Interiors, Commercial Foundation and PPE, Facilities and Workwear.


We invest in our people so they are experts in their field, excel within their environment and continue on a journey of growth and development, personalised to them.

We are #commercialbynature.


Benefits


We commit to ensuring all of our employees feel truly valued and appreciated for the work that they do, every day.

As a member of the Commercial tribe, you will receive the following:


  • A basic salary of up to £45,000 per annum
  • A generous holiday allowance of 25 days plus bank holidays, which increases with length of service
  • Hybrid working structure with the flexibility to work from home for part of the week
  • Life Insurance that offers a payment equivalent to four times your annual salary
  • Access to confidential support through our Employee Assistance programme and wellbeing support including a 24hour GP service and physiotherapy
  • Other benefits such as charity volunteering opportunities, pension, cycle to work scheme, flexible working structure and more

Diversity & Inclusion


Together, we are committed to attracting, including, inspiring and developing our teams no matter their background, belief or way of life.

We embrace everyone's unique perspectives and create a genuine belonging for all.


Our employees are who we are and create the brand we are today; we make better decisions and create a consumer-focused environment.

We welcome all applicants regardless of your race, ethnicity, gender, religion, disability, age or sexual orientation.

  • Please visit our website for further information about us and to view our job applicant privacy notice._
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