Customer Service Team Leader - Birmingham, United Kingdom - Quarsh

Quarsh

Verified Company

Birmingham, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We're seeking a
Customer Service Team Leader for our client based in
Birmingham
Join a family-run manufacturing firm with more than 75 years' experience, spanning three generations

Our clients company was originally founded to reuse corrugated boxes after WW- staying focused on encouraging and providing greener alternatives, using renewable and sustainable sources, as well as recycled materials.

Be a part of a company with a real commitment to
environmental awareness.

Key Responsibilities:

Oversee the complete customer journey
Plan, execute and analyse sales and marketing campaigns
Lead existing customer service team to aid in strengthening existing working practices
Support product enquiries
Develop best solutions for customers
Process orders
Manage customer accounts
Proactively contacting customers to further sell different products
Monitoring customer feedback
Examine feedback performance data to aid in departmental improvements
Liaise with the Purchasing, Design, Production and Warehouse departments to ensure excellent customer service

Skills and Qualifications:

Previous experience in customer service, internal sales or B2B marketing beneficial
Previous experience in technical sales
Selfmotivated, confident in using own initiative
Able to motivate others leadership skills
Strong organisational skills
Able to handle multiple tasks and adhere to deadlines
Strong communication skills
Problem solving skills

Salary:
£20,391.21-£49,697.57 per year

Ability to Commute: