- Specialist knowledge and experience of all operating, network, infrastructure systems in use in a modern NHS trust.
- Educated to degree level or hold a relevant, degree equivalent or have demonstrable experience in IT Service Desk a significant NHS experience in a ICT support environment Plus able to deliver specialist ICT technical services as a result of specialist knowledge acquired through training courses both theoretical and practice.
- Be cognisant and aligned to the values of the trust.
- Be adaptive, imaginative, innovative, pro-active and enthusiastic.
- Possess excellent organisational skills.
- Possess a full UK Driving License and have use of a car.
- In around 100 words please describe what Equality & Diversity means to you and why they are important.
- In around 100 words please describe what motivates you to do a good job.
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2837 - Deputy Service Desk Manager - Barnsley, South Yorkshire, United Kingdom - Barnsley Hospital NHS Foundation Trust
Description
An exciting opportunity has arisen for a Deputy IT Service Desk Manager at Barnsley Hospital.
We are a small but innovative team that like to push the boundaries of what is possible. In the role you will be responsible for line management, of the IT Service Desk. You'll work closely with the IT Service Desk Manager to ensure high quality day to day operational IT support services for the organisation. You'll support the personal development across the team, manage one-to-one and act as an escalation point where necessary. To be considered for this role you must have experience working at team lead level across a busy IT service desk. You will have a hands-on technical background and be able to act as an escalation point where necessary. You'll have experience in day-to-day IT operations & management within a busy NHS environment. This includes conducting performance reviews and 1-2-1s, developing and leading on SLAs and KPIs across the team. You'll need to have excellent soft skills, be a great communicator and be able to liaise with technical and non-technical users and stakeholders across the Trust. Ideally, the successfully candidate will have experience dealing with suppliers and 3rd party support companies. Participation in IT On-call rota is a requirement of this role. Main duties of the job The Barnsley Hospital IT Service Desk supports approximately 4500 users and in excess of 5000 devices. The devices range from Raspberry Pi to traditional desktops and laptops. It also includes Apple, Android and Google Chrome OS devices. Experience of following is required: All current versions of Microsoft Operating Systems (Desktop and Server) Microsoft Office suites Anti-Virus (Panda, MDAV) Active Directory Virtual Desktop Infrastructure (VDI). In particular, VMWare Horizon 8. VMWare vCentre Group Policy Object Manager Virtual/Physical Smartcards WSUS, Lansweeper Cyber Security awareness Experience using Powershell, Thinlinx/Debian/Raspberry Pi OS, Google Enterprise console, MDM (Airwatch) and Microsoft Defender Portal would be beneficial. About us Please note that the Trust reserves the right to close a position early. Barnsley Hospital NHS Foundation Trust is a high performing Trust achieving a Good rating in our most recent Care Quality Commission (CQC) assessment and achieving significant progress in the delivery of our strategic objectives. We are proud of the commitment of our staff to ensuring a strong and sustainable future for this organisation which is highly valued by our local communities. There has never been a better time to join Barnsley Hospital. It is moving at pace and a we can do this attitude is evident right through the organisation, where staff are engaged for change and committed to being part of the journey to sustainability and growth. Barnsley Hospital NHS Foundation Trust is committed to promoting equality of opportunity and fair treatment to all applicants regardless of race, nationality, ethnic origin, gender, marital status, mental or physical disability, religion or belief, sexual orientation, age or offending history. The cost of the DBS (criminal records check) for Band 6 and above roles only will be met by the successful candidate(s) through salary deduction. Certificates of Sponsorship For individuals who may require sponsorship under the skilled worker or health & care visa route please use the link below to check your eligibility Check if you need a UK visa - GOV.UK ( band 2 and 3 roles are no longer eligible for sponsorship. Job description Job responsibilities Job Description for Deputy Service Desk Manager Please refer to the attached Job Description and Person Specification for full details of the role and responsibilities. Supporting Documents Please refer to the values-based recruitment guidance and associated documentation. Person Specification Experience EssentialBarnsley
South Yorkshire
S75 2EP Any attachments will be accessible after you click to apply. C E-04-24#J-18808-Ljbffr
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