Asset Case Management Administrator - Maidenhead, United Kingdom - Housing Solutions

Housing Solutions
Housing Solutions
Verified Company
Maidenhead, United Kingdom

1 month ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Vacancy Asset Case Management Administrator:

-
Salary Circa £25,000 per annum:


  • Hours Full Time, 37 hours per week:
-
Location Office Based, Maidenhead

About The Role


This is an office-based role whose primary purpose is to ensure that appropriate actions are taken in response to customers reporting mould or disrepair in their homes.

These actions will often require a surveyor to attend and you will need to communicate closely with two surveyors, helping with the arrangement of inspections with customers, organising their reports, photographs and other documents, and when necessary issuing works orders to contractors.

You are expected to acquire a good understanding of mould and disrepair so that you can hold informed conversations with residents concerning management of mould and understand the objectives of our actions.

You will need to liaise directly residents throughout their journey with us.


About You


We are looking for someone who will thrive on our values of
Ownership, Innovation, Teamwork and Inclusion and incorporate them in their working day.


You will be proficient in the use of Microsoft Office, particularly Excel and Word, and will be able to learn surveying specific software.

You must have prior experience providing administrative support to a busy team.

You will also need prior experience communicating clearly and confidently with customers in writing, over the phone, and in person.

The ability to manage your own workload and meet deadlines and priorities is also required for this role, as is the ability to remain calm under pressure when dealing with customer complaints, changes to plans, or issues with contractors.


About Us


Housing Solutions is a not for profit Housing Association, rooted in the local community providing quality, affordable homes to rent and buy across the local area.

Our mission is to make our
residents proud of where they live and our colleagues proud of where they work.

Our services are driven by our strategic goals of safe, satisfied and sustainable, underpinned by our company values of
ownership, innovation, teamwork and inclusion.


Established in 1995 we provide quality, affordable homes to rent and buy across the South East of England.

We are rooted in the local community and we offer a wide range of housing services and housing options, including affordable homes to rent, properties to buy under shared ownership; market rent properties, and specialist accommodation for older people and people who need care and support to live within the community.


Why Choose Us
We pride ourselves on putting our residents at the heart of everything we do.

We are invested in our local community and can see the difference we make in the area we live and work.

Our employees are passionate and driven to achieve the best results for our residents, and are rewarded for their hard work and commitment.

Our modern and fresh working space allows us to work collaboratively together. You will make connections across the whole team and be part of our inclusive and open culture.

Achieving the best of both worlds we successfully combine remote working as well as time together in our spacious and modern offices.


Our substantial benefits package includes company pension contributions of up to 14% and a strong focus on employee wellbeing, including generous annual leave and our 'Healthy Lives, Healthy Minds' programme.


Our commitment to Learning and Development can been seen across the organisation and aims to bring our future leaders to the fore, whilst helping our employees reach their career aspirations by offering a broad development fund and in house development programmes.


How to Apply
For an informal discussion about the opportunity, please call Richard Payze, Surveying Services Manager on


Employee Benefit Highlights

Job Types:
Full-time, Permanent


Salary:
Up to £25,000.00 per year


Benefits:


  • Company events
  • Flexitime
  • Free parking
  • Life insurance
  • Onsite parking
  • Sick pay
  • Work from home

Schedule:

  • 8 hour shift

Supplemental pay types:

  • Bonus scheme
  • Performance bonus

Work Location:
One location
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