Alastair Marsh

I have a wealth of People Management experience, working closely with Team members, managing any performance issues within the team, conducting monthly 1 to 1's and bi-annual performance reviews with team members, whilst assessing individual’s achievements and dealing with underperformance.

I have extensive HR and Talent Acquisition experience, dealing with all Team recruitment and conducting interviews through to successful offers of employment. I have a keen eye for identifying any training needs and arranging appropriate courses, whether these are internal, webinars or external.

I possess strong leadership skills to drive teams forward towards achieving organisational goals. This includes my ability to delegate tasks, provide guidance and support, and inspire and motivate team members.

I am a strategic thinker and am able to analyse the current state of operations, identify areas for improvement, and develop strategies to enhance efficiency, productivity, and overall performance.

I have excellent planning and organisational skills, including the ability to develop and implement operational plans, setting priorities, manage resources effectively, and ensuring smooth workflow. 

My Problem solving skills enable me to identify root causes, develop innovative solutions, and guide teams through complex situations.

I enjoy working collaboratively as part of a Team and excel in problem solving.

One of my key strengths is the ability to coherently and effectively communicate with both internal and external stakeholders at all levels, providing clear instructions, explaining strategies, and fostering collaboration. In a rapidly changing environment, adaptability is crucial. 

I have managed and maintained Service Level Agreements to ensure service levels and quality standards are met, ensuring resource plans were in place and actively managed.

Leadership: I have a strong Leadership Skills with I have acquired throughout my Managerial career.

I have a proven track record of effectively leading and guiding Teams in the right direction, providing clear goals and objectives.

Communication: I have excellent communication skills and can manage clearly and effectively all the Teams expectations, provide constructive feedback, and facilitate open and transparent communication within the Team.

Organisation: I have strong organisational skills and can effectively prioritise tasks, allocate resources, and meet deadlines, ensuring smooth team operations. 

Problem-solving: I am an excellent problem solver and can identify and address any issues or roadblocks that arise, and find effective solutions to overcome them. 

Collaboration: Cultivating a collaborative and inclusive team environment is crucial. I will always strive to encourage teamwork, foster relationships, and ensure that all team members feel valued and heard.

Motivation: I am able to inspire and motivate team members, recognise achievements and provide constructive feedback to encourage growth and development.

Delegation: I always strive to identify others who may be able to work collaboratively with by way of delegating tasks and responsibilities. Working closely with other Team members and utilising their and skill set, I am able to maximise efficiency and productivity.

Adaptability: In an ever-changing work environment, being adaptable and flexible is important. I can demonstrate handling change through my previous Team Manager roles, while maintaining a positive and solution-oriented mind-set.

Empathy:I am a good listener and I always show empathy and understanding towards team members, considering their individual needs and circumstances, and offering support and guidance when necessary.

Accountability:I always take responsibility for my actions, leading by example and holding myself and my Team members accountable for their work and performance.

Credible: I acted have as the main point of contact for all stakeholders across the location in relation to service issues and requests, attending relevant meetings to provide updates as required. I managed and maintained Service Level Agreements to ensure service levels and quality standards were met, ensuring resource plans were in place and actively managed.

Reporting: I have extensive experience for Firm wide MI – monitoring overall Performance and Services and reporting all results to the Board on a monthly basis. A key aspect of my roles have been providing excellent communication around issues and opportunities and collaborating with Senior Management and Stakeholders in relation to Client Account Management and growth.

Development: In my Team Manager roles I have dealt with all Team recruitment and conducted any subsequent interviews through to successful offers of employment. I have identified any training needs and arranged appropriate courses, whether these were internal, webinars or external.

I am highly organised and accurate, and thrive in working to tight deadlines.

With a good standard of education, I possess strong literacy and numeracy skills.

I obtained a broad range of qualifications in school and at college.