Amit kumar

I possess 18 years of experience as a technical program manager with ability to understand the business challenge, design the digital transformation strategy that help orgnasiation to achieve its vision.

I am responsible for managing delivery, relationship with stakeholders & supporting business development initiatives in communication engineering segment.
I have got the experience working into different geographies - USA, Europe, Asia, middle-east.

I am SME in Telecom BSS/OSS, fibre technology, process optimisation(BPM) where I lead technical discussions around defining KPIs, solution designing & implementation.

I have expertise in integration & deployment of innovative technology - VR, AI based predictive analyse, BPM, ML, cloud migration for programs of different nature - technology upgrade, platform migration, managed services.

My key responsibilities:
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(1) Define program delivery roadmap with timeline. cost, quality KPIs.
(2) Support business development initiatives.
(3) report the status KPIs to CxO teams.
(4) manage stakeholder engagements with suppliers -SLA, technology integration.

Lead business consulting engagement focused on process/Technology gap analyse.

Design IT strategy roadmap - with budget, cost, benefits.

Manage E2E engagement - consulting, implementation, service assurance.

Solution designing & expertise in fibre rollouts, Telecom(BSS/OSS), Unified communications.

Executed fibre rollouts for Openreach, virgin Media, Omantel.

Expertise in transforming customer experience, NPS, Churn by implementing intellegent customer care, selfcare solutions.

Master in computer science